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Error 36000, Internal Inconsistency, Restoring Dell Image

  • 1.  Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 11:07 AM
     I'm trying to restore my Inspiron 6400 factory image using Dell Restore and have gotten an error at about 75% completion.  It states "internal inconsistency", Abort Error 36000 contact Symantec. I am including the GHOSTERR.TXT file.
    The hard drive is partitioned as follows: Dell Utility, Dell Restore, Media Direct, C:.  It looks like the recover program is using Ghost v8.3.  Any help is very much appreciated! I did a validity check on the image and it passed with no errors.

    *********************************
    Date   : Sun Aug 15 11:04:14 2010
    Error Number: (36000)
    Message: A GeneralException occurred
    Version: 8.3.0.1331 (Nov 28 2005, Build=1331)
    OS Version: DOS v7.10
    Command line arguments:
    Active Switches :
           AutoName
    PathName            :
    DumpFile            :
    DumpPos             : 0
    FlagImplode         : 0
    FlagExplode         : 0
    Operation Details :
      Total size.........0
      MB copied..........0
      MB remaining.......0
      Percent complete...0%
      Speed..............0 MB/min
      Time elapsed.......0:00  
      Time remaining.....0:00  
    Assertion failed
    attrHeader->formCode != RESIDENT_FORM
    Generated at NTFSFilesystemCursoryDetect.cpp:362
    Program Call Stack
    NTFSFilesystemCursoryDetect::getVolumeVersion
    NTFSFilesystemCursoryDetect::getFilesystemFormat
    FilesystemManager::getFilesystemType
    LfoDeviceCommand::StartDriveEnumeration
    getDrives
    FileReq
    WinGetDumpFile
    CopyFileToPart
    CopyMainline
    AttemptOperation
    sub_main
    main
    Call Stack
      0x00319625
      0x0031b28d
      0x0031a17b
      0x0031a20f
      0x0020e847
      0x0020eae0
      0x002120ec
      0x0023e94a
      0x0023ed7b
      0x00094c64
      0x0005856c
      0x0005898d
      0x0001ff15
      0x00020cad
      0x0008b5c9
      0x000023ed
      0x000024dd
      0x0000510f
      0x00004327
      0x00326978
    End Call Stack

    Start heap available: 2139160576
    Cur   heap available: 2138636288
    Total Memory:         2145189888
    Conventional Memory
    Inital Conventional Memory Size = 261856
    Current Conventional Memory Size = 192896
    Allocated
       1024 DpmiDjgpp.cpp:56
      33504 ghost.cpp:1386
        528 IdeDmaServerPci.cpp:127
        528 IdeDmaServerPci.cpp:127
         32 DiskDriveAccessExInt13.cpp:128
         32 DiskDriveAccessExInt13.cpp:128
    Free
         16 MsdosFile.cpp:165
        512 DiskDriveAccessInt13.cpp:176
      32768 BlockDeviceDosDrive.cpp:375
    Fat details:
    NTFS details:
    ----------------
    NTFS Global Flags:
    ----------------
      contiguousWrite=1 forceDiskClusterMapping=0
      inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
      enable_cache=0 xfrbuflen=0
      last_attr_type = 0
      loadExact = 0
    ----------------
    Disk Info :
      remote.............0
      drive..............0
      sectors_used.......312560514
      estimated_used.....0
      pemax..............4
      Version............0
     # Ord Boot Id Ext     First        Num       Last       Used NTFS
     0  0    0  de No         63      96327      96390          0 No
     1  1   80   7 No      96390  300640410  300736800          0 No
     2  2    0  dd Yes  300752928    4192902  304945830          0 No
     3  3    0  db No  304945830    7630875  312576705          0 No
    Disk Info :
      remote.............0
      drive..............ff
      sectors_used.......0
      estimated_used.....0
      pemax..............0
      Version............0
     # Ord Boot Id Ext     First        Num       Last       Used NTFS
    Fixed Drives
    Drive 128 Hitachi HTS541616J9SA00       SB2411SJH46SXB
    Int 13h
    Total Sectors            16450560
    Bytes per Sector         512
    MB                       8032
    Cylinders                1024
    Heads                    255
    Sectors per Track        63
    Successful IO Count      0
    Extended Int 13h
    Total Sectors            312581808
    Bytes per Sector         512
    MB                       152627
    Successful IO Count      0
    IDE using PIO
    Total Sectors            312581808
    Bytes per Sector         512
    MB                       152627
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      0
    IDE using UDMA (Active)
    Total Sectors            312581808
    Bytes per Sector         512
    MB                       152627
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      44
    Drive 129
    Int 13h (Active)
    Total Sectors            1951488
    Bytes per Sector         512
    MB                       952
    Cylinders                968
    Heads                    32
    Sectors per Track        63
    Successful IO Count      23
    Extended Int 13h
    Total Sectors            1952767
    Bytes per Sector         512
    MB                       953
    Successful IO Count      0
    Floppy Drives
    Drive 0
    Int 13h (Active)
    Total Sectors            2880
    Bytes per Sector         512
    MB                       1
    Cylinders                80
    Heads                    2
    Sectors per Track        18
    Successful IO Count      1
    Remote Drives
    AsyncIo : 0
    Image Devices
    Thanks for your help.

     


  • 2.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 11:19 AM
    Hi,

    This error can be caused due to multiple reasons. You can try the steps listed out in the document given below,

    http://service1.symantec.com/support/on-technology.nsf/854fa02b4f5013678825731a007d06af/27557c128b24f37a8825734e0059c094?OpenDocument

    Hope this helps smiley

    Regards,
    Prasanna

    ___________________________________________________________________________________________________________

    If you feel your issue has been addressed to, please use the "Mark as Solution" link for the relevant thread.


  • 3.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 11:27 AM
    Thanks, I looked into this and I beleive the GHOST.exe files are buried in a Recover .exe file that came with the machine.


  • 4.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 02:32 PM
    Hi,

    From the error log you posted it seems the client machine has prorietary or hidden partition, try deleting all partitions on the target computer with GDisk before restoring the image.

    Information on GDisk can be got from the document given below,

    http://service1.symantec.com/support/on-technology.nsf/854fa02b4f5013678825731a007d06af/289479ba32e9bf408825734e0059c1c6?OpenDocument

    Regards,
    Prasanna


  • 5.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 05:55 PM
    What Ghost version would you suggest I need to purchase, since the machine did not come with anny version, just the inbedded restore. 


  • 6.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 06:03 PM
    I forgot to add that the machine came with these partitionds already from the factory.  The restore should only be restoring C:


  • 7.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 25, 2010 09:03 PM

    The latest versionof Ghost Solution Suite is 2.5.1 (11.5.1.2266)

    Did you change the hard drive mode from 'Native' to 'Legacy' and then try to image the machine ?


  • 8.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 26, 2010 11:09 AM
    No, I have not yet, but I will give it a go.


  • 9.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 28, 2010 04:50 PM
    I check the Bios and there is no option to change hard drive from Native to Legacy.  I did notice that when I go to disk manager, the size of my drive should be 160gb and when I add all the partitions shown it only totals to about 149gb.


  • 10.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 28, 2010 07:09 PM
    I have encountered this several times and the cause was some of the things listed, but also I found that in creating a new image if it was named too similar to any of the others, even thought the span files would still be different - changing the name worked. Also the admin put a cap on the directory where the ghost files are and when it got to close to the cap it would start doing that as well. So I freed up a bunch of space and it worked as well.


  • 11.  RE: Error 36000, Internal Inconsistency, Restoring Dell Image

    Posted Aug 29, 2010 10:11 PM
    I don't believe any partition sizes where changed.  I did do a chkdsk and it found an error, so I ran chkdsk /f.  Does this mean anything to the restore process?