Such as making sure all of your drives were up and available?  And making sure that your stu is configured for the correct density?

Can you paste the output from vxlogview for the job ID of the failed restore job?

The drive is ok.. and hcart3 configured.

where is the vxlogview (sorry )

should I use
/usr/openv/netbackup/bin/vxlogview   <args> ?/

whitch args shouls I use..???

10/16/2009 07:49:40 - begin Restore
10/16/2009 07:49:40 - number of images required: 1
10/16/2009 07:49:40 - media needed: S00226
10/16/2009 07:50:15 - restoring from image xaplsistel1_1249210803
10/16/2009 07:50:16 - connecting
10/16/2009 07:50:16 - connected; connect time: 0:00:00
10/16/2009 07:50:18 - Error bptm (pid=15182) NBJM returned an extended error status: resource request failed (800)
10/16/2009 07:50:18 - Error bptm (pid=15198) The following files/folders were not restored:
10/16/2009 07:50:18 - Error bptm (pid=15198) UTF - /apps/sistemas/DBFAT/FILES/BK_BIL_TARIFADOS_20090803-20090807.DAT
10/16/2009 07:50:19 - restored from image xaplsistel1_1249210803; restore time: 0:00:04
10/16/2009 07:50:19 - Warning bprd (pid=15019) Restore must be resumed prior to first image expiration on Fri Aug 01 08:00:03 2014
10/16/2009 07:50:19 - end Restore; elapsed time 0:00:39
10/16/2009 07:50:16 - requesting resource S00226
10/16/2009 07:50:16 - Error nbjm (pid=20684) NBU status: 800, EMM status: No drives are available
10/16/2009 07:50:17 - Error nbjm (pid=20684) NBU status: 800, EMM status: No drives are available
the restore failed to recover the requested files (5)

/usr/openv/netbackup/bin/vxlogview -X "jobid=xxxxx" -d all

I don't  know if that is right but is takyng too long to  me

is that normal??

I typically do not check anything written by unified logging, so I'm not sure how long it should take.  Maybe someone else that has a need to check the unified logs on a regular basis could better answer that question.

The technote below is where I found the vxlogview command, and the suggestions to check the stu and the drives were there.

http://seer.entsupport.symantec.com/docs/278533.htm

Here's another technote I found where there seems to be a big that requires ltid to be restarted - not sure if it applies to your version of NBU:

http://seer.entsupport.symantec.com/docs/327149.htm

Here it is.. sorry about it

10/16/09 07:43:34.405 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:8 File ID:117 [jobid=262865 parentid=0] 1 V-117-64 [ForeignJob::ForeignJob] Initiating foreign job (jobid=262865)
10/16/09 07:43:34.408 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:5 File ID:118 [jobid=262865] 4 V-118-227 [ResBroker_i::requestResources] received resource request ID {C0DCD598-1DD1-11B2-8C48-00144F5D44B2}, priority 90,000, secondary priority 0, description FOREIGN_JOB_262865
10/16/09 07:43:34.622 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-226 [ResBroker_i::evaluateOne] Evaluating request ID {C0DCD598-1DD1-11B2-8C48-00144F5D44B2}
10/16/09 07:43:34.624 [Debug] NB 51216 mds 143 PID:20648 TID:8 File ID:111 [jobid=262865] 1 [allocateMedia] INITIATING:
10/16/09 07:43:34.624 [Debug] NB 51216 mds 143 PID:20648 TID:8 File ID:111 [jobid=262865] 1 [allocateMedia] masterServer = svbackup, client = svfatura, jobType = 2, capabilityFlags = 0, fatPipePreference = 0, statusOnly = 0
10/16/09 07:43:34.624 [Debug] NB 51216 mds 143 PID:20648 TID:8 File ID:111 [jobid=262865] 1 [allocateMedia] MediaRequest_Record: MediaServer = svbackup, PreferredMediaServer = , MediaId = S00226, MediaKey = 0, AssignedTime = 1245587250, DriveName = , DrivePath = , PoolName = , Density = -1, RequiredNdmpTapeServer = , PreferredNdmpTapeServer = , MediaType = 2, MediaSubType = 0
10/16/09 07:43:34.724 [Debug] NB 51216 mds 143 PID:20648 TID:8 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT INFO:
10/16/09 07:43:34.725 [Debug] NB 51216 mds 143 PID:20648 TID:8 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT STATUS = 2005001 (EMM_ERROR_DriveUnavailable, No drives are available)

10/16/09 07:43:34.726 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-202 [EMMAccess::allocateMedia] request to allocate media (Master Server svbackup, Client svfatura, Job Type 2, Media ID S00226, Drive Name , Media Server svbackup, Capabilities 0, Fibre Transport Preference 0, Assigned Time 1245587250) returned 2005001
10/16/09 07:43:34.726 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-146 [ProviderManager::allocate] DriveOperationProvider returned Not Enough Valid Resources for request ID {C0DCD598-1DD1-11B2-8C48-00144F5D44B2}
10/16/09 07:43:34.726 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 1 V-118-108 [ResBroker_i::failOne] failing resource request ID {C0DCD598-1DD1-11B2-8C48-00144F5D44B2}, status 2005001
10/16/09 07:43:34.745 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-137 [EMMProvider::getDriveForWaitingRequest] allocation information for request ID {C0DCD598-1DD1-11B2-8C48-00144F5D44B2} is not found
10/16/09 07:43:34.785 [Application] NB 51216 nbjm 117 PID:20684 TID:8 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 07:43:34.791 [Application] NB 51216 nbjm 117 PID:20684 TID:8 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 07:43:34.791 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:8 File ID:117 [jobid=262865 parentid=0] 1 V-117-239 [ForeignJob::terminateThisJob] terminated job, jobid=262865, status=0
10/16/09 08:56:14.137 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:6 File ID:117 [jobid=262865 parentid=0] 1 V-117-64 [ForeignJob::ForeignJob] Initiating foreign job (jobid=262865)
10/16/09 08:56:14.147 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:4 File ID:118 [jobid=262865] 4 V-118-227 [ResBroker_i::requestResources] received resource request ID {E778295A-1DD1-11B2-9603-00144F5D44B2}, priority 90,000, secondary priority 0, description FOREIGN_JOB_262865
10/16/09 08:56:14.366 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-226 [ResBroker_i::evaluateOne] Evaluating request ID {E778295A-1DD1-11B2-9603-00144F5D44B2}
10/16/09 08:56:14.367 [Debug] NB 51216 mds 143 PID:20648 TID:5 File ID:111 [jobid=262865] 1 [allocateMedia] INITIATING:
10/16/09 08:56:14.367 [Debug] NB 51216 mds 143 PID:20648 TID:5 File ID:111 [jobid=262865] 1 [allocateMedia] masterServer = svbackup, client = svfatura, jobType = 2, capabilityFlags = 0, fatPipePreference = 0, statusOnly = 0
10/16/09 08:56:14.367 [Debug] NB 51216 mds 143 PID:20648 TID:5 File ID:111 [jobid=262865] 1 [allocateMedia] MediaRequest_Record: MediaServer = svbackup, PreferredMediaServer = , MediaId = S00226, MediaKey = 0, AssignedTime = 1245587250, DriveName = , DrivePath = , PoolName = , Density = -1, RequiredNdmpTapeServer = , PreferredNdmpTapeServer = , MediaType = 2, MediaSubType = 0
10/16/09 08:56:14.467 [Debug] NB 51216 mds 143 PID:20648 TID:5 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT INFO:
10/16/09 08:56:14.467 [Debug] NB 51216 mds 143 PID:20648 TID:5 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT STATUS = 2005001 (EMM_ERROR_DriveUnavailable, No drives are available)

10/16/09 08:56:14.468 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-202 [EMMAccess::allocateMedia] request to allocate media (Master Server svbackup, Client svfatura, Job Type 2, Media ID S00226, Drive Name , Media Server svbackup, Capabilities 0, Fibre Transport Preference 0, Assigned Time 1245587250) returned 2005001
10/16/09 08:56:14.469 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-146 [ProviderManager::allocate] DriveOperationProvider returned Not Enough Valid Resources for request ID {E778295A-1DD1-11B2-9603-00144F5D44B2}
10/16/09 08:56:14.469 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 1 V-118-108 [ResBroker_i::failOne] failing resource request ID {E778295A-1DD1-11B2-9603-00144F5D44B2}, status 2005001
10/16/09 08:56:14.485 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-137 [EMMProvider::getDriveForWaitingRequest] allocation information for request ID {E778295A-1DD1-11B2-9603-00144F5D44B2} is not found
10/16/09 08:56:14.499 [Application] NB 51216 nbjm 117 PID:20684 TID:5 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 08:56:14.504 [Application] NB 51216 nbjm 117 PID:20684 TID:5 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 08:56:14.505 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:5 File ID:117 [jobid=262865 parentid=0] 1 V-117-239 [ForeignJob::terminateThisJob] terminated job, jobid=262865, status=0
10/16/09 08:57:39.753 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:8 File ID:117 [jobid=262865 parentid=0] 1 V-117-64 [ForeignJob::ForeignJob] Initiating foreign job (jobid=262865)
10/16/09 08:57:39.756 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:3 File ID:118 [jobid=262865] 4 V-118-227 [ResBroker_i::requestResources] received resource request ID {1A7F24F2-1DD2-11B2-BBA9-00144F5D44B2}, priority 90,000, secondary priority 0, description FOREIGN_JOB_262865
10/16/09 08:57:39.990 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-226 [ResBroker_i::evaluateOne] Evaluating request ID {1A7F24F2-1DD2-11B2-BBA9-00144F5D44B2}
10/16/09 08:57:39.991 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] INITIATING:
10/16/09 08:57:39.991 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] masterServer = svbackup, client = svfatura, jobType = 2, capabilityFlags = 0, fatPipePreference = 0, statusOnly = 0
10/16/09 08:57:39.991 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] MediaRequest_Record: MediaServer = svbackup, PreferredMediaServer = , MediaId = S00226, MediaKey = 0, AssignedTime = 1245587250, DriveName = , DrivePath = , PoolName = , Density = -1, RequiredNdmpTapeServer = , PreferredNdmpTapeServer = , MediaType = 2, MediaSubType = 0
10/16/09 08:57:40.101 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT INFO:
10/16/09 08:57:40.102 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT STATUS = 2005001 (EMM_ERROR_DriveUnavailable, No drives are available)

10/16/09 08:57:40.103 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-202 [EMMAccess::allocateMedia] request to allocate media (Master Server svbackup, Client svfatura, Job Type 2, Media ID S00226, Drive Name , Media Server svbackup, Capabilities 0, Fibre Transport Preference 0, Assigned Time 1245587250) returned 2005001
10/16/09 08:57:40.103 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-146 [ProviderManager::allocate] DriveOperationProvider returned Not Enough Valid Resources for request ID {1A7F24F2-1DD2-11B2-BBA9-00144F5D44B2}
10/16/09 08:57:40.103 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 1 V-118-108 [ResBroker_i::failOne] failing resource request ID {1A7F24F2-1DD2-11B2-BBA9-00144F5D44B2}, status 2005001
10/16/09 08:57:40.107 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-137 [EMMProvider::getDriveForWaitingRequest] allocation information for request ID {1A7F24F2-1DD2-11B2-BBA9-00144F5D44B2} is not found
10/16/09 08:57:40.121 [Application] NB 51216 nbjm 117 PID:20684 TID:3 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 08:57:40.128 [Application] NB 51216 nbjm 117 PID:20684 TID:3 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 08:57:40.129 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:3 File ID:117 [jobid=262865 parentid=0] 1 V-117-239 [ForeignJob::terminateThisJob] terminated job, jobid=262865, status=0
10/16/09 10:54:05.455 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:6 File ID:117 [jobid=262865 parentid=0] 1 V-117-64 [ForeignJob::ForeignJob] Initiating foreign job (jobid=262865)
10/16/09 10:54:05.487 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:5 File ID:118 [jobid=262865] 4 V-118-227 [ResBroker_i::requestResources] received resource request ID {5E4F9E40-1DD2-11B2-8F14-00144F5D44B2}, priority 90,000, secondary priority 0, description FOREIGN_JOB_262865
10/16/09 10:54:05.758 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-226 [ResBroker_i::evaluateOne] Evaluating request ID {5E4F9E40-1DD2-11B2-8F14-00144F5D44B2}
10/16/09 10:54:05.759 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] INITIATING:
10/16/09 10:54:05.759 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] masterServer = svbackup, client = svfatura, jobType = 2, capabilityFlags = 0, fatPipePreference = 0, statusOnly = 0
10/16/09 10:54:05.760 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] MediaRequest_Record: MediaServer = svbackup, PreferredMediaServer = , MediaId = S00226, MediaKey = 0, AssignedTime = 1245587250, DriveName = , DrivePath = , PoolName = , Density = -1, RequiredNdmpTapeServer = , PreferredNdmpTapeServer = , MediaType = 2, MediaSubType = 0
10/16/09 10:54:05.860 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT INFO:
10/16/09 10:54:05.861 [Debug] NB 51216 mds 143 PID:20648 TID:10 File ID:111 [jobid=262865] 1 [allocateMedia] EXIT STATUS = 2005001 (EMM_ERROR_DriveUnavailable, No drives are available)

10/16/09 10:54:05.862 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 4 V-118-202 [EMMAccess::allocateMedia] request to allocate media (Master Server svbackup, Client svfatura, Job Type 2, Media ID S00226, Drive Name , Media Server svbackup, Capabilities 0, Fibre Transport Preference 0, Assigned Time 1245587250) returned 2005001
10/16/09 10:54:05.862 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-146 [ProviderManager::allocate] DriveOperationProvider returned Not Enough Valid Resources for request ID {5E4F9E40-1DD2-11B2-8F14-00144F5D44B2}
10/16/09 10:54:05.862 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 1 V-118-108 [ResBroker_i::failOne] failing resource request ID {5E4F9E40-1DD2-11B2-8F14-00144F5D44B2}, status 2005001
10/16/09 10:54:05.866 [Diagnostic] NB 51216 nbrb 118 PID:20651 TID:10 File ID:118 [jobid=262865] 2 V-118-137 [EMMProvider::getDriveForWaitingRequest] allocation information for request ID {5E4F9E40-1DD2-11B2-8F14-00144F5D44B2} is not found
10/16/09 10:54:05.881 [Application] NB 51216 nbjm 117 PID:20684 TID:6 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 10:54:05.889 [Application] NB 51216 nbjm 117 PID:20684 TID:6 File ID:117 [jobid=262865 parentid=0] [Error] V-117-131  NBU status: 800, EMM status: No drives are available

10/16/09 10:54:05.890 [Diagnostic] NB 51216 nbjm 117 PID:20684 TID:6 File ID:117 [jobid=262865 parentid=0] 1 V-117-239 [ForeignJob::terminateThisJob] terminated job, jobid=262865, status=0

And have you verified that you are able to see the drives through the OS?

I can see the drives in jnbSA

there is some backups running...

just faill w/ that restore

Any Idea??

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