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Error Adding new Web Application

Created: 06 Mar 2014 • Updated: 28 Apr 2014 | 2 comments
This issue has been solved. See solution.

Hi, 

I am getting a failed error attempting to add a new web application to DI. The error is below. 

 
Failed
sharepoint_utilclient.exe exited with error code 200 for operation DISCOVER_SHARES_PROBE_MODE. Ensure that latest version of agent package has been installed on the SharePoint farm. Check log file sharepoint_util.log for more details

looking at the sharepoint_util.log, I do not show any further details that can assist with this error. What is exist code 200? Also is there required install steps that I can share with my Sharepoint admin to resolve this issue?

 

Operating Systems:

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georgemmdh's picture

Anyone came across this issue before? We are still experiencing the same issue with no other ideas to try.

RodP's picture

georgemmdh:

This is a typical error for failure. You likely also have an error indicating that indicates Object reference not set to an instance of an object.

There are many considerations to determine the area of the misconfiguration or lacking permission. First since you have the log open let us consider a few prerequisites. The Webservice must be installed and deployed on every server in the sharepoint farm at the same version of the client that is attempting to scan the webapp. You will see entries  as below , please confirm they match each other.

Client version: 3.1.9.003

Webservice version: 3.1.9.003

You also need to point the scanner to the webapp and not a website or a list in the webapp for scanning. You will have the choice on whether to include the particular sites or lists under a monitored share once it is configured. BUT you must use the webapp as point of entry and have the appropriate SharePoint credentials as documented in the guides to traverse the webapp to discover the sites and all objects within.

Since your error is on discovery (this happens before we scan the objects for metadata, or audit for access events by reading the SharePoint audit logs) my first inclination would be to verify you have added a proper webapp your credentials have adequate permissions for.

For a table and explanation of the required parameters change the <MS_Name> to your console server in a browser that can reach the Webserver for the console.

https://<MS_Name>/symhelp/CS.do?ProdId=SDISYMHELPV...

A proper formatted Webapp looks like the address to the SharePoint server

App.png

Versus the URL to a site

site.jpg

Please check that yours is configured correctly.

If I have left further questions to your query please reply with further information such as the Symantec DataInsight (SDI) version deployed or feel free to initiate a Symantec Technical Support Case for dealing directly with your log and context of the entries the inquiry is based upon for further explanation.

Rod

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