Welcome to my nightmare... https://forums.symantec.com/syment/board/message?board.id=21&message.id=46880.  Would love to find out if you get a resolution...

Hi Dodge,

Please confirm if Exchange 2007 Server (within Vmware) is 64bit version and installed on x64 bit OS (Windows). NetBackup is not supported for 32-bit platform.

Also, if you are using CCR, please make sure you specify the Exchange virtual hostname as it appears in Exchange and not the node name in the policy.

Do you get the Access is Denied message only on the Log Files?

Also try specifying Microsoft Information Store:\First Storage Group in the backup selection and not the full path to the Mailbox database. This is because the log files are linked at the Storage Group level.

Regards

Gary (NetBackup Database Support Engineer)

Try rolling your Exchange Server client level to 6.5.1 and run the backup.

Hi NBU_TSE,

I'm using the unsupported 32-bit version of Exchange 2007 :( , as you know, backing up the information store is not enough, i need to backup single mailbox.

Hi Kevin,

Do you know where can i find the 6.5.1 client, it's not found on Symantec site

Thanks for your reply

Try this

ftp://ftp.support.veritas.com/pub/support/products/NetBackup_Enterprise_Server/NB_6.5.1A.winnt.x86_296215.exe

Thanks Kevin, i started downloading it now

Hi Dodge,

If you are using the unsupported 32-bit version, then the backups will not work. You need to have a 64-bit environment for this to work.

Microsoft don't even support this, see the following page http://technet.microsoft.com/en-us/library/aa996719.aspx

Regards

Gary (NetBackup Database Support Engineer)

I know that Exchange 2007 32 bit is not supported in real environments, i was trying NBU in my lab.

Thanks

did anyone find a work around solution for this problem
:(