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Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed

Created: 05 Apr 2013 | 13 comments
itsmeLuck's picture

Hi team,

I would like to ask for any help for the error message I am experiencing.

This is for Netbackup 6.5

Server is HPUX 11.23

I am Using a VTL.

04/05/2013 14:54:04 - Info nbjm (pid=23521) starting backup job (jobid=435442) for client cbsqa01, policy cbsqa01_Full_Offline_Backup, schedule Full_Offline_Backup
04/05/2013 14:54:04 - Info nbjm (pid=23521) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=435442, request id:{9AF24AAC-9DBD-11E2-826E-B3664161E39D})
04/05/2013 14:54:04 - requesting resource cbsqa01-hcart3-robot-tld-7
04/05/2013 14:54:04 - requesting resource svrnetbkup02.net.NBU_CLIENT.MAXJOBS.cbsqa01
04/05/2013 14:54:04 - requesting resource svrnetbkup02.net.NBU_POLICY.MAXJOBS.cbsqa01_Full_Offline_Backup
04/05/2013 14:54:05 - granted resource  svrnetbkup02.net.NBU_CLIENT.MAXJOBS.cbsqa01
04/05/2013 14:54:05 - granted resource  svrnetbkup02..net.NBU_POLICY.MAXJOBS.cbsqa01_Full_Offline_Backup
04/05/2013 14:54:05 - granted resource  STK908
04/05/2013 14:54:05 - granted resource  Drive424
04/05/2013 14:54:05 - granted resource  cbsqa01-hcart3-robot-tld-7
04/05/2013 14:54:05 - estimated 0 kbytes needed
04/05/2013 14:54:05 - Info nbjm (pid=23521) started backup (backupid=cbsqa01_1365144845) job for client cbsqa01, policy cbsqa01_Full_Offline_Backup, schedule Full_Offline_Backup on storage unit cbsqa01-hcart3-robot-tld-7
04/05/2013 14:54:06 - started process bpbrm (pid=17262)
04/05/2013 14:54:06 - connecting
04/05/2013 14:54:07 - connected; connect time: 0:00:00
04/05/2013 14:54:10 - mounting STK908
04/05/2013 14:54:16 - current media STK908 complete, requesting next media Any
04/05/2013 14:54:51 - granted resource  STK908
04/05/2013 14:54:51 - granted resource  Drive425
04/05/2013 14:54:51 - granted resource  cbsqa01-hcart3-robot-tld-7
04/05/2013 14:55:00 - mounting STK908
04/05/2013 14:55:08 - current media STK908 complete, requesting next media Any
04/05/2013 14:55:42 - granted resource  STK908
04/05/2013 14:55:42 - granted resource  Drive426
04/05/2013 14:55:42 - granted resource  cbsqa01-hcart3-robot-tld-7
04/05/2013 14:55:50 - mounting STK908
04/05/2013 14:55:55 - current media STK908 complete, requesting next media Any
04/05/2013 14:56:42 - end writing
04/05/2013 15:08:17 - Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed
04/05/2013 15:08:20 - Warning bptm (pid=17317) media id STK908 load operation reported an error
04/05/2013 15:09:09 - Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed
04/05/2013 15:09:12 - Warning bptm (pid=17317) media id STK908 load operation reported an error
04/05/2013 15:09:56 - Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed
04/05/2013 15:09:59 - Warning bptm (pid=17317) media id STK908 load operation reported an error
04/05/2013 15:10:45 - Error bptm (pid=17317) NBJM returned an extended error status: received an error from bptm request to un-suspend media (830)
04/05/2013 15:10:46 - Error bpbrm (pid=17262) from client cbsqa01: ERR - bpbkar exiting because backup is aborting
An extended error status has been encountered, check detailed status  (252)
04/05/2013 15:15:45 - job 435442 was restarted as job 435444
 
 
Thank you, I hope some one could give me help.
Operating Systems:

Comments 13 CommentsJump to latest comment

RamNagalla's picture
04/05/2013 14:56:42 - end writing
04/05/2013 15:08:17 - Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed
04/05/2013 15:08:20 - Warning bptm (pid=17317) media id STK908 load operation reported an error
04/05/2013 15:09:09 - Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed
04/05/2013 15:09:12 - Warning bptm (pid=17317) media id STK908 load operation reported an error
04/05/2013 15:09:56 - Error bptm (pid=17317) error requesting media, TpErrno = Robot operation failed
04/05/2013 15:09:59 - Warning bptm (pid=17317) media id STK908 load operation reported an error
 
its clear indication that robot is unable to mount the tapes, though you are using the VLT, its having some issue..
check if its having some stuck tapes.. 
itsmeLuck's picture

I already tried to check and manual mount in the VTL and it is working.

There are no tapes that are stuck.

Marianne's picture

Use robtest to manually test mount and dismount of media id STK908 into Drive424, Drive425 and Drive426.

These errors are coming from the VTL - NBU is just reporting the errors.

Does each media server have dedicated drives? or sharing drives with SSO?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

itsmeLuck's picture

Hi Marianne,

I already tried to mount and dismount media id STK908 to the Drives, and they where successfully mounted and dismounted.

Each media servers have dedicated drives.

Yasuhisa Ishikawa's picture

Please check syslog for further investigation.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

itsmeLuck's picture

@Yasuhisa, I already checked syslog and there were no alerts about the tapes.

Nicolai's picture

For SCSI related errors consult /var/opt/resmon/log/event.log

Use /etc/opt/resmon/lbin/monconfig to verify HP-UX is configured to monitor tape devices and robots.

Have you checked the debug log on the VTL as well ?

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Marianne's picture

Please also enable NBU logging on media server:

Create bptm folder under /usr/openv/netbackup/logs

Add VERBOSE entry to /usr/openv/volmgr/vm.conf and restart NBU.

Post bptm log and /var/adm/syslog/syslog.log after next failure.
Copy logs to bptm.txt and syslog.txt and post as File attachments.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mph999's picture

VTL/ real robots that can correctly mount a tape from the robots own web interface does NOT mean it will be able to mount tapes via robtest.

A failure to mount tapes via robtest, even if the robots web GUI IS mounting tapes, does NOT make it a NetBackup problem.

The path to the library via the interface is totally differnt than how robtest sends requests.

Unless the issue is 100% mechanical, there is no point in comparing the abailaty of robtest to work against the ability of the library interface to work.

Martin

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
itsmeLuck's picture

@Nicolai  - there no debug logs for the and I haven't received any email alerts from it as well.

@Marriane - attached file is the BPTM logs.

Thank you,

AttachmentSize
BPTM_Log.txt 563.08 KB
itsmeLuck's picture

@Martin - I tried to mount and unmount tapes using robtest and it was also successful.

Thank you,

Marianne's picture

Errors in bptm are the same as in Activity Monitor. 

We need to syslog after enabling VERBOSE logging in vm.conf.

One more thing - we need to see if the OS is recognizing the tape mount:

Can you check what output of this command looks like on a working system when a tape is loaded in a drive:

mt -f /dev/rmt/..... status

Then load a tape in a drive on this system with robtest, and repeat the 'mt .... status' test.

My guess is that the OS is not seeing the tape mount, thus interpreting the problem as a mount failure.

Let us know.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

itsmeLuck's picture

Thank you for all the help and responses I do appreciate it, however Me and the team decided to discontinue with this activity because we were unable to find a solution.

Thank you,