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Error on brand new SEPM

  • 1.  Error on brand new SEPM

    Posted Mar 11, 2012 09:16 AM

    Hey guys me again,

    So I just installed a brand new server to act as a fail over server 12.1 RU1. They are both using the same SQL database located off the server. The installation of the failover server and edit of the management server list went smoothly (for once). 2 days later I get the new box giving me some weird error.

     

     

    Event type: An unexpected exception has occurred
    Event description: Unexpected server error.
    Error message: Unexpected server error.
    Error code: Unexpected server error.
    Stack trace: java.net.ConnectException: Connection timed out: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366) at java.net.Socket.connect(Socket.java:529) at java.net.Socket.connect(Socket.java:478) at sun.net.NetworkClient.doConnect(NetworkClient.java:163) at sun.net.www.http.HttpClient.openServer(HttpClient.java:394) at sun.net.www.http.HttpClient.openServer(HttpClient.java:529) at sun.net.www.http.HttpClient.<init>(HttpClient.java:233) at sun.net.www.http.HttpClient.New(HttpClient.java:306) at sun.net.www.http.HttpClient.New(HttpClient.java:323) at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970) at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911) at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172) at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:379) at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:782) at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:672) at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:652) at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:54) at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:263) at com.sygate.scm.server.util.securitydata.VirusData.download(VirusData.java:236) at com.sygate.scm.server.util.securitydata.VirusData.loadHtmlPage(VirusData.java:121) at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.j
    Site: SEPNPH
    Server: SEPSVR02
    Date: 11-03-2012 20:45:18
    Severity: Error


  • 2.  RE: Error on brand new SEPM

    Broadcom Employee
    Posted Mar 11, 2012 11:48 AM

    can you pass on scm-server-0.log



  • 3.  RE: Error on brand new SEPM

    Posted Mar 11, 2012 02:16 PM

    Please check all symantec services are running and what is the operating systems



  • 4.  RE: Error on brand new SEPM

    Posted Mar 12, 2012 05:15 AM
      |   view attached

    The server is running Windows Server 2008 R2.

    I have attached the scm-server log.

    Attachment(s)

    txt
    scm-server-0_40.txt   2 KB 1 version


  • 5.  RE: Error on brand new SEPM

    Broadcom Employee
    Posted Mar 12, 2012 05:40 AM

    looks like you have copied and paste it in the file :-).

    can you check if the DB service is started?

    Are you using SQL or embedded database?



  • 6.  RE: Error on brand new SEPM

    Posted Mar 13, 2012 05:10 AM

    I am using a SQL database that is located on another server.



  • 7.  RE: Error on brand new SEPM

    Broadcom Employee
    Posted Mar 13, 2012 05:19 AM

    is the DB service started?

    can you run management server configuration wizard and check if you can login?



  • 8.  RE: Error on brand new SEPM

    Posted Mar 13, 2012 06:53 AM

    Yea the databse can be logged in to. No issues there



  • 9.  RE: Error on brand new SEPM

    Posted Mar 14, 2012 08:09 AM

    Try by disabling firewall.



  • 10.  RE: Error on brand new SEPM

    Posted Mar 14, 2012 12:25 PM

    @AravindKM, The firewall has been turned off on creation for this SEPM server



  • 11.  RE: Error on brand new SEPM

    Broadcom Employee
    Posted Mar 14, 2012 09:39 PM

    did you run re run the management server configuration wizard?



  • 12.  RE: Error on brand new SEPM

    Posted Mar 15, 2012 04:53 AM

    @pete_4u2002, Yep did re run the management server config wizard and it was all fine no issues



  • 13.  RE: Error on brand new SEPM

    Broadcom Employee
    Posted Mar 15, 2012 05:12 AM

    do you mean it's working fine? :-)



  • 14.  RE: Error on brand new SEPM

    Posted Mar 15, 2012 05:17 AM

    I'm still getting the same server error message. The last one happened on the 13th of March.