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Error: Cannot add protection, Cannot retrieve list of drives

Created: 05 Nov 2008 • Updated: 22 May 2010 | 5 comments

I first installed Symantec Backup Exec System Recovery 8.03 on Windows SBS 2003 . The server have two volumes, C: and E:

 

Backup of C: is ok. But I am not able to select E: drive.

 

I have now upgraded to version 8.5. Same issue. Not able to select drive E: If i try to make a new job, I select "back up my computer" the drives I see is C: and the external USB drive (M:)used for System Recovery. The E: is not visible. I see it just fine in My Computer. It is part of the same RAID array as drive C:

 

If I try to make a file backup I receive this error:

Info 6C8F1C25: Cannot add protection.
Cannot retrieve list of drives

 

This points to article:
http://www.symantec.com/business/products/family.jsp?familyid=backupexec


I have done the steps the article describes, but it does not help, just the same next time. If anyone know how to solve this, please let me know. Any check I could do, to resolve the case would be appreciated.

 

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Toralf Bakketun

Comments 5 CommentsJump to latest comment

Toralf Bakketun's picture

My second replay:

It seems to be the disk layout who is not like it should be.

 

Anyone who have recovery from this error? If I stop all services, copy all files with robocopy to the USB disk (with NTFS rights). Then format the E: drive, and copy all the files back into E: I should be able to recover?

 

Or do I forget anything important here?

 

=========================================================================================================================
Disk Geometry Information for Disk 0         Sector Count: 573,009,920   (35,668 Cylinders, 255 Heads, 63 Sectors/Track)
Signature: 8B047782
Detected Sector Size:   512
Detected Alignment:     Cylinder
.........................................................................................................................
System               Part Table LBA   # Boot     BCyl Head Sect FS      ECyl Head Sect       StartSect         NumSects
=========================================================================================================================
C:\
   On Disk Values:                0   0  80         0    1   1  07      1023  254  63               63       78,140,097
   Calculated:                                      0    1   1          4863  254  63 

E:\
   On Disk Values:                0   1   0      1023    0   1  07      1023  254  63       78,140,160      494,882,325
   Calculated:                                   4864    0   1         35668  254  63 

WARNING: Partition above extends beyond the end of disk.

Jon_R's picture

It appears that you have found the issue. To answer your question; if you stop the services, copy files with robocopy, and format the E: drive, you should be able to see the E: drive in BESR and back it up in the future.

LNGLLC's picture

I also have the same problem but it is on my c: drive...which is also the boot drive...will I have to get an image of the disk and then reformat?

 

 

=========================================================================================================================
Disk Geometry Information for Disk 0         Sector Count: 156,250,000   (9,726 Cylinders, 255 Heads, 63 Sectors/Track)
Signature: 6FD96FD9
Detected Sector Size:   512
Detected Alignment:     Cylinder
.........................................................................................................................
System               Part Table LBA   # Boot     BCyl Head Sect FS      ECyl Head Sect       StartSect         NumSects
=========================================================================================================================
C:\
   On Disk Values:                0   0  80         0    1   1  07      1023  254  63               63      156,296,322
   Calculated:                                      0    1   1          9728  254  63 

WARNING: Partition above extends beyond the end of disk.

David F's picture

WARNING: Partition above extends beyond the end of disk. is a serious error and will likely prevent BESR from enumerating the drive to back it up. If this is the full partition information for this specific disk 0 there might be a way to move the partition boundary to the proper location so BESR can see and backup the drive. I strongly advise to adequately backup using a file base method or NTBACKUP the data on this system, and to see if simple redetection at the BIOS level of this drive corrects the partitioning issue, before contact Symantec Technical support to assist you in moving the partition boundary on this disk.