Endpoint Protection

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  • 1.  error on client

    Posted Jun 13, 2012 07:38 AM

    error on client after installation

    I have reinstall the client 3-4 time but still same issue



  • 2.  RE: error on client

    Posted Jun 13, 2012 07:46 AM

    What version are you installing? It was a known isssue on the old version of 12.1

    Please installed the latest version 12.1RU1MP1



  • 3.  RE: error on client

    Trusted Advisor
    Posted Jun 13, 2012 08:06 AM

    Hello,

    This is a Known Issue. Check this Article for resolving this issue:

    Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1

    http://www.symantec.com/docs/TECH164677

    Hope that helps!!

     



  • 4.  RE: error on client

    Posted Jun 13, 2012 08:07 AM

    Version 11.0.6.

    Os- Vista.



  • 5.  RE: error on client

    Trusted Advisor
    Posted Jun 13, 2012 08:23 AM

    Hello,

    Since you are running the SEP 11.x, Check this Article:

    Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed

    http://www.symantec.com/docs/TECH93564

    Hope that helps!!



  • 6.  RE: error on client

    Posted Jun 13, 2012 08:23 AM

     

    1.  Delete the installation package from the group and apply a new package to the group with the same client version as the currently deployed clients. 

    2.  Uncheck the maintain existing features checkbox and specify the client features you want installed on the client.

    3. In SEPM 12.1 You will also get a option to select the client installation settings, 

    a. Create a client installation settings from "Admin" tab , "Client installation settings" with the  option "Remove all previous logs and policies, and reset the client-server communication settings ".

    b. Select the settings created while adding the installation package.

     

    Note: This will likely require a reboot in order for the update to occur. There have been some cases where this workaround was not effective. If you run into a scenario where the client is not adhering to the newly assigned install package, then try moving the client to a different group within the SEPM so that a new package will be assigned or manually modify the feature set for that client via Add or Remove Programs->Symantec Endpoint Protection->Change->Modify->Choose the features you wish to add. If that is still not effective then proceed to the second workaround below.



  • 7.  RE: error on client

    Posted Jun 13, 2012 03:29 PM

    Not get any resolution, still problem is same.



  • 8.  RE: error on client

    Posted Jun 13, 2012 03:53 PM

    Also find one more problem that is when installed the symantec after installation no client icon display on shield. After startup through program file the attach error display



  • 9.  RE: error on client

    Posted Jun 13, 2012 04:13 PM

    Whether any other symantec product is installed in the same system?

    If no, uninstall SEP, delete all SEP installation folders, Delete the regkey HKEY_LOCAL_MACHINE\SOFTWARE\Symantec, restart the system once and install SEP back.



  • 10.  RE: error on client

    Posted Jun 13, 2012 05:55 PM

    Remove the Sep client with the help of Clean Wipe and Reinstall

    Procedure to get the clean wipe tool is mention in below link

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal



  • 11.  RE: error on client

    Trusted Advisor
    Posted Jun 14, 2012 04:10 AM

    Hello,

    On how many machines are you facing this issue?

    If incase, this issue persists then try Running the TestSec Tool, which would test permissions related to Symantec Antivirus and Symantec Endpoint Protection products.

    http://www.symantec.com/docs/TECH105027

    OR

    As stated above, Try running a CleanWipe Tool and Reinstall the SEP on the client machines.

    Both the Tools (Cleanwipe and TestSec) are Available with Symantec Technical Support for which you would have to create a case.

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

    Hope that helps!!