Endpoint Protection

Facing the error in few clients. below is the snapshot.

Symantec AntiVirus: "Error 1920". "The Service failed to start. Verify that you have sufficient privileges to start system services."

Does this happen during an install/upgrade?

Nope. This error occur on installed clients.

Client / Server Version - 11.0.7 - MP1

Check this thread

https://www-secure.symantec.com/connect/forums/deploy-error-client-error-1920-sepmasterservice-failed-start

https://www-secure.symantec.com/connect/forums/endpoint-protection-121-could-not-start-service-error-1920-64-bit-machine

Check this

http://www.symantec.com/business/support/index?page=content&id=TECH187151

What happens after a reboot

I don't understand.

This issue is occuring while users are online on that systems and crash application type message reflect on screen.

Reboot the machine, does the error come back??

HI,

Did you try the repaire sep client ?

Try to use clean wipe tool and reinstall sep client...

try the below steps

• Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
• Select and right click SMC and choose Permission from the drop down menu
• In permissions add the User, Administrator and SYSTEM with full permission
• Reboot the machine

Try again installing SEP.

Hello,

Your issue close or still pending.?

I was hold because I was add the case in underobserve. Now its working.