File Share Encryption

I'm trying to run the pgpwde --recover cmd and I keep getting Error code -12220: Disk already managed. Any ideas?

Can you please post status of your disk with additional commands:

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --status

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --enum
 

-- status

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --status --d 3
Disk 3 is instrumented by bootguard.
  Current key is valid.
Whole disk encrypted
  Total sectors: 250067790 highwatermark: 250067728 reserved start sectors: 62
Request sent to Disk status was successful

--enum

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 4
Managed disks:
  Disk Group 47240102-a951-431e-8b08-93ab88fc92ba:
    Disk 3 has 0 online volumes:
Unmanaged disks:
  Disk 0 has 1 online volumes:
    volume C:\ BOOTCAMP is on partition 2 with offset 206848
  Disk 1 has 1 online volumes:
    volume F:\ Samsung SSD 2 is on partition 1 with offset 2048
  Disk 2 has 1 online volumes:
    volume E:\ Samsung SSD 1 is on partition 1 with offset 2048
Request sent to Enumerate disks was successful

Please check if in Consumers > Consumer Policy > Default > Desktop Button > Drive Encryption  in Symantec Drive Enryption section you have configured Operation "Allow User Management", "Allow Encryption", "Allow Decryption" for Internal Disks and Removable Drives. If not please tick them and apply the policy for this drive.

If you don't have a backup of the data for this disk try to concentrate on recovering data by Slaving the drive to another machine with PGP (most probably you did this). If you do have a backup try decrypt the drive with C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --decrypt --d 3 --passphrase "your passphrase" and check the disk (defrag, bad blocks) and encrypt again. Try to use the latest version of the SED 10.3.1  What type/model of this disk is including laptop model ?

Can you please post a feedback.... on top of my last email I would still check as follow:

a) try to Slave the drive using USB enclosure not via eSata as the eSata will be treated as internal drive

b) try to check if you list a users with (pgpwde --list-users) if you had or have a WDE-ADMIN (security group). Having the user in this group you could run the recovery command with this user.

c) you could still try to Slave the drive to another machine with PGP Standalone version installed WIITHOUT disk encrypted on it and check if running --recover fail or not

@labpeepsaxp - if you problem has been resolved by any of the above provided solutions/workaround please let us know and mark the solution as resolved. Thanks.