Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

error code 14 - CAL failure ; Error code 11 - Whitelist failure

Created: 16 Apr 2013 • Updated: 19 Apr 2013 | 1 comment

Can anyone tell me what CAL Failure and Whitelist Failure mean?

Operating Systems:

Comments 1 CommentJump to latest comment

Brɨan's picture

It is related to Proactive Threat Protection.

What version of SEP are you on?

Symantec Endpoint Protection error: PTS (or TruScan) has generated an error: code 11: description: Whitelist Failure

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH103825 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2008-01-31 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2010-08-13 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH103825

Symantec Endpoint Protection error: PTS or TruScan has generated an error: code 14: description: CAL Failure when PTS or TruScan is not installed

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH103076 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2007-01-12 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2009-01-05 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH103076

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.