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error code 14 - CAL failure ; Error code 11 - Whitelist failure

  • 1.  error code 14 - CAL failure ; Error code 11 - Whitelist failure

    Posted Apr 16, 2013 06:58 AM

    Can anyone tell me what CAL Failure and Whitelist Failure mean?



  • 2.  RE: error code 14 - CAL failure ; Error code 11 - Whitelist failure

    Posted Apr 16, 2013 07:01 AM

    It is related to Proactive Threat Protection.

    What version of SEP are you on?

    Symantec Endpoint Protection error: PTS (or TruScan) has generated an error: code 11: description: Whitelist Failure

    Article:TECH103825  |  Created: 2008-01-31  |  Updated: 2010-08-13  |  Article URL http://www.symantec.com/docs/TECH103825

     

    Symantec Endpoint Protection error: PTS or TruScan has generated an error: code 14: description: CAL Failure when PTS or TruScan is not installed

    Article:TECH103076  |  Created: 2007-01-12  |  Updated: 2009-01-05  |  Article URL http://www.symantec.com/docs/TECH103076