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error code 23

Created: 30 Aug 2012 • Updated: 31 Jan 2013 | 11 comments
This issue has been solved. See solution.

Hi All'

 

 

disk space on clientserver  root is 137MB free

-bash-3.2$ sudo ./bptestbpcd -client clientserver -debug -verbose
bptestbpcd output from master\media server

08:27:19.216 [27438] <2> bptestbpcd: VERBOSE = 0
08:27:19.217 [27438] <2> vnet_pbxConnect: pbxConnectEx Succeeded
08:27:19.218 [27438] <2> logconnections: BPCD CONNECT FROM 13.118.32.15.34262 TO client ip address.1556 fd = 3
08:27:19.218 [27438] <2> vnet_pbxConnect: pbxConnectEx Succeeded
08:27:19.220 [27438] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 13.118.32.15.56557 TO client ip address.1556 fd = 4
08:27:19.220 [27438] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
08:27:19.261 [27438] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: /tmp/vnet-06201346329639265684000000013-RxZR5G
08:32:19.302 [27438] <2> get_short: (1) cannot read (byte 1) from network: Interrupted system call (4)
08:32:19.302 [27438] <2> bpcr_put_vnetd_forward_socket: get_short failed: 4
08:32:19.302 [27438] <2> local_bpcr_connect: bpcr_put_vnetd_forward_socket failed: 23
08:32:19.302 [27438] <2> ConnectToBPCD: bpcd_connect_and_verify(hrdev1.gepc.xerox.com, clientserver) failed: 23
<16>bptestbpcd main: Function ConnectToBPCD(clientserver) failed: 23
08:32:19.302 [27438] <16> bptestbpcd main: Function ConnectToBPCD( clientserver) failed: 23
<2>bptestbpcd: socket read failed
08:32:19.302 [27438] <2> bptestbpcd: socket read failed
<2>bptestbpcd: EXIT status = 23
08:32:19.302 [27438] <2> bptestbpcd: EXIT status = 23

-bash-3.2$ telnet  clientserver 13724
Trying client ip address...
Connected to clientserver (client ip address).
Escape character is '^]'.

Connection closed by foreign host. 
normol exit

-bash-3.2$ telnet clientserver 1556
Trying client ip address...
Connected to clientserver (client ip address).
Escape character is '^]'.

Comments 11 CommentsJump to latest comment

revaroo's picture

What happens when you run bptestbpcd -client <anotherclient>  - does that work?

What does the bpcd log on the clientserver show? Is there an incoming connection being established before it breaks?

 

Mark_Solutions's picture

Sounds like about enough free disk space to connect but may struggle to do a backup?

Status 23 is socket read failed so you need to do the usual troubleshooting steps:

1. check NetBackup processes are running on the client - re-start if in doubt

2. ping from Master / Media to client and vice-versa to make sure resolutions is correct (short netbios and FQDN being resolvable

3. Add entries (again short and FQDN) to hosts files - client in Master and Media's, Matser and Media to Clients

4. Check for any firewalls

5. Create bpcd logs folder on the client to see what is being reported

6. run bpclntcmd -clear_host_cache on Master, Media and Client to force a fresh name and IP address lookup

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SOLUTION
Marianne's picture

Bptestbpcd shows us what happens on the server.
We now need to see what happens on the client. For this, we need client's bpcd log file.
If bpcd folder does not exist in netbackup/logs, create it and run bptestbpcd again.
Rename the log file in bpcd folder to bpcd.txt and post as File attachment.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

rookie11's picture

from master n client side bpclntcmd -hn and bpclntcmd -ip both output works fine.

created bpcd folder on client but logs not getting generated in it.

 

Mark_Solutions's picture

Once you have created the bpced folder on the client try connecting to it again fromn the Master

If  it communicates then the bpcd log will be created so that we can see what is going on

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

rookie11's picture

already tried connecting it but logs not getting generated on client server in bpcd dir.

Mark_Solutions's picture

In that case either the client is not running or the Master is not connecting to that client

try a bpclntcmd -sv from the client to see what it logs

Authorised Symantec Consultant

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rookie11's picture

blank , it just moves to next prompt

 

Mark_Solutions's picture

what does a bpps -a show on that client? (are you logged in as root?)

Authorised Symantec Consultant

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rookie11's picture

sudo ./bpps -a
Password:
NB Processes
------------
root     18463 18374  0 10:24 pts/5    00:00:00 ./bpclntcmd -sv
root     22297     1  0 11:01 ?        00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
root     22300     1  0 11:01 ?        00:00:00 /usr/openv/netbackup/bin/bpcd -standalone

Mark_Solutions's picture

OK - what does its bp.conf look like?

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.