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error code - 84

Created: 23 Dec 2012 • Updated: 01 Jan 2013 | 6 comments
This issue has been solved. See solution.

Hi

Two more backup failed with error code - 84.

I am not understanding this error. Pls guide how to troubleshoot.

Comments 6 CommentsJump to latest comment

RamNagalla's picture

hi,

you would need to provide more detail?

what is the OS/netbackup verison?

what is the destination ... tape or advanced disk?

and also .. provide the detail log of failed job and the bptm log

and also please go-through the detail troubleshooting guide for 84 , to get more idea about the issue

http://www.symantec.com/business/support/index?pag...

http://www.symantec.com/business/support/index?pag...

SOLUTION
visible_sol's picture

Server 2008 Enterpirse Edition /Master Version 7.0.1

Destination is backup Tape.

How to collect the log?

Marianne's picture

How to collect the log?

Have you tried to go through links in the replies to your post?

The Status 84 In-Depth Troubleshooting Guide tells you to enable bptm log on media server. 
You enable the log by creating the folder.

OS log is Windows Event Viewer System log.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

In-Depth Troubleshooting Guide for Status 84: http://www.symantec.com/docs/TECH43243 
(Old, but still valid)

As per above TN - NBU relies on OS for I/O, so, all troubleshooting needs to be done at Os level.

See manual for NBU and OS-related logs to be enabled for troubleshooting.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Nicolai's picture

Be aware that status 84 is a generic write failure. It's often related to bad tape drives, but a fragile SAN infrastructure could also generate status 84's.

Inspect syslog or event log for SCSI sense codes:

http://en.wikipedia.org/wiki/Key_Code_Qualifier

If you find some - post them.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

visible_sol's picture

Found the issue on that tape where data are getting tried to save. Replaced that tape. thanks.