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ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad

Created: 24 Jan 2013 • Updated: 04 Feb 2013 | 8 comments
This issue has been solved. See solution.

Hello,

I am getting the following  error when I try to install the 7.1 AIX client, I have seen another post on this but doesn't really seem to solve the issue .

Installing PBX...

ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad

Please see installation log for more details

Installation log located here: /var/tmp/installpbx-6029476-012413110959.log

Installing PBX was unsuccessful.

Aborting ...

A failure was detected running /u01/nbutemp1/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX53/cp_to_client nbuprcoe3.mst.widner.sa  xxxx-uat-veb71 /tmp/install_trace.4784284

File /tmp/install_trace.4784284 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

I noticed the following  it say's "BROKEN" could that be the issue?

# lslpp -l VRTSpbx

  Fileset                      Level  State      Description

  ----------------------------------------------------------------------------

Path: /usr/lib/objrepos

  VRTSpbx                    1.5.0.6  BROKEN     Symantec Private Branch

                                                 Exchange Fileset

Thanks

Comments 8 CommentsJump to latest comment

CRZ's picture

I feel like this has come up here before...but I'm not having any luck finding any other threads.

Can you please post the contents of /var/tmp/installpbx-6029476-012413110959.log ?

Also, we need to know AIX version.


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CRZ's picture

Hmm, if you were at a lower version we'd check your xlC libraries for out-of-date ones, but I don't think that's an issue with AIX 7.1.

We still need to see that installpbx log, I think.  Can you provide it?

We never helped the other fellow, either... AND he's got a Symantec Employee badge now!  I should email him and see if he even remembers having that problem.  ;-)


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nbustarter380's picture

Chris, Thanks

here is the log

Installing PBX...
ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad
Please see installation log for more details
Installation log located here: /var/tmp/installpbx-3080232-013113150700.log

Installing PBX was unsuccessful.
Aborting ...

A failure was detected running /u01/strg/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX53/cp_to_client nbxxxx /tmp/install_trace.4063460

File /tmp/install_trace.4063460 contains a trace of this install.
That file can be deleted after you are sure the install was successful.

# more /var/tmp/installpbx-3080232-013113150700.log
-r-xr-xr-x 1 root bin 3380 Feb 3 2011 move_libs
-rw-r--r-- 1 root bin 584 Feb 3 2011 nbj.conf
lrwxrwxrwx 1 root bin 14 Jan 24 11:06 sftp_to_client -> inst
all_client
lrwxrwxrwx 1 root bin 14 Jan 24 11:06 ssh_to_client -> insta
ll_client
-r-xr-xr-x 1 root bin 580908 Feb 3 2011 tar
-r--r--r-- 1 root bin 20 Feb 3 2011 version
[01-31-13-15:07:00] Checking for VRTSpbx
[01-31-13-15:07:00] lslpp -l VRTSpbx
Fileset Level State Description
----------------------------------------------------------------------------
Path: /usr/lib/objrepos
VRTSpbx 1.5.0.6 BROKEN Symantec Private Branch
Exchange Fileset
[01-31-13-15:07:00] ERROR: Could not locate the build_version file for: VRTSpbx.
Exiting as installation is bad
[01-31-13-15:07:00] Removing temporary directory
[01-31-13-15:07:00] rm -rf /var/tmp/VRTSpbx_3080232
[01-31-13-15:07:00] installpbx exiting with return code: 1
[01-31-13-15:07:00] Please see installation log for more details
[01-31-13-15:07:00] Installation log located here: /var/tmp/installpbx-3080232-0
13113150700.log
installpbx-3080232-013113150700.log: END

CRZ's picture

Well, here's a TechNote which MIGHT apply - it basically says to uninstall the "bad" PBX before trying again.  I guess that makes sense. 

Upgrade failed due to PBX Installation failure
 http://symantec.com/docs/TECH166562

This TN is confusing to me because it's mixing output from AIX and Solaris servers.  (Also, I'm not sure why I didn't find this LAST week.)

I'm not sure what the AIX equivalent of `pkgrm` is - maybe it's also pkgrm but maybe it's rpm? - but you probably know already - or Marianne could probably tell us.  You'll want to clean up that other installation and then retry the client install.


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Marianne's picture

I am no AIX expert, but according to NBU Installation Guide for 7.1, the uninstall command for AIX is 'installp -u'. 
So, try 'installp -u VRTSpbx'.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
nbustarter380's picture

Marianne,

Thank you very much, that worked! The install completed successfully

Best Regards!