Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Error creating a Incident with Advanced submit Form

Created: 04 Jan 2013 • Updated: 26 Aug 2013 | 2 comments
seralar's picture
This issue has been solved. See solution.

HI Gurus,

I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error

Application Name : SD.Feeder.TechnicianIncidentForms
Process ID : 1788
Date :1/4/2013 11:31:14 AM
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : RRA-SRV-SD7
Message : 
Exception in Technician Incident Process (Create Incident Linked Model)
 
Component Name:Submit Incident Ticket
 
Message:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.TypeInitializationException: The type initializer for 'Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute' threw an exception. ---> System.TypeLoadException: Method 'get_ProcessPriority' in type 'Symantec.ServiceDesk.Im.Automation.IncidentRulesetArguments' from assembly 'Symantec.ServiceDesk.Im.Automation, Version=7.5.0.4794, Culture=neutral, PublicKeyToken=null' does not have an implementation.
   at Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute..cctor()
   --- End of inner exception stack trace ---
   at System.RuntimeTypeHandle.CreateCaInstance(RuntimeMethodHandle ctor)
   at System.Reflection.CustomAttribute.GetCustomAttributes(Module decoratedModule, Int32 decoratedMetadataToken, Int32 pcaCount, RuntimeType attributeFilterType, Boolean mustBeInheritable, IList derivedAttributes)
   at System.Reflection.CustomAttribute.GetCustomAttributes(Assembly assembly, RuntimeType caType)
   at System.Attribute.GetCustomAttributes(Assembly element, Type attributeType, Boolean inherit)
   at System.Attribute.GetCustomAttribute(Assembly element, Type attributeType, Boolean inherit)
   at LogicBase.Core.Utilities.ComponentClassHandler.UpdateDataHandlerIndex()
   at LogicBase.Core.Utilities.ComponentClassHandler.GetHandlerForType(Type dataType)
   at LogicBase.Core.Data.OrchestrationData.RootSetValue(String name, Object value)
   at LogicBase.Core.Data.OrchestrationData.SetValue(String name, Object value)
   at Default.IncidentManagement.SubmitIncidentAndReturnPID(IncidentTicket Incident)
   --- End of inner exception stack trace ---
 
StackTrace:
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.TypeInitializationException: The type initializer for 'Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute' threw an exception. ---> System.TypeLoadException: Method 'get_ProcessPriority' in type 'Symantec.ServiceDesk.Im.Automation.IncidentRulesetArguments' from assembly 'Symantec.ServiceDesk.Im.Automation, Version=7.5.0.4794, Culture=neutral, PublicKeyToken=null' does not have an implementation.
   at Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute..cctor()
   --- End of inner exception stack trace ---
   at System.RuntimeTypeHandle.CreateCaInstance(RuntimeMethodHandle ctor)
   at System.Reflection.CustomAttribute.GetCustomAttributes(Module decoratedModule, Int32 decoratedMetadataToken, Int32 pcaCount, RuntimeType attributeFilterType, Boolean mustBeInheritable, IList derivedAttributes)
   at System.Reflection.CustomAttribute.GetCustomAttributes(Assembly assembly, RuntimeType caType)
   at System.Attribute.GetCustomAttributes(Assembly element, Type attributeType, Boolean inherit)
   at System.Attribute.GetCustomAttribute(Assembly element, Type attributeType, Boolean inherit)
   at LogicBase.Core.Utilities.ComponentClassHandler.UpdateDataHandlerIndex()
   at LogicBase.Core.Utilities.ComponentClassHandler.GetHandlerForType(Type dataType)
   at LogicBase.Core.Data.OrchestrationData.RootSetValue(String name, Object value)
   at LogicBase.Core.Data.OrchestrationData.SetValue(String name, Object value)
   at Default.IncidentManagement.SubmitIncidentAndReturnPID(IncidentTicket Incident)
   --- End of inner exception stack trace ---
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Symantec.ServiceDesk.Im.Core.IncidentManagementService.IncidentManagement.SubmitIncidentAndReturnPID(IncidentTicket Incident)
   at Symantec.ServiceDesk.Im.Core.Components.SubmitIncidentTicket.Run(IData data)
   at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
   at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)

Comments 2 CommentsJump to latest comment

Rdutch12's picture

I assume you are running this on test server? What are the specs, since seems its times out getting the priority types from the application properties. Do you use SQL on box or off box?

Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com

seralar's picture

Yes is a test server, I reinstalled Servicedesk and all work fine again.

SOLUTION