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  • 1.  Error creating a Incident with Advanced submit Form

    Posted Jan 04, 2013 10:37 AM

    HI Gurus,

    I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error

     

     

    Application Name : SD.Feeder.TechnicianIncidentForms
    Process ID : 1788
    Date :1/4/2013 11:31:14 AM
    Log Level :Error
    Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
    Machine Name : RRA-SRV-SD7
    Message : 
    Exception in Technician Incident Process (Create Incident Linked Model)
     
    Component Name:Submit Incident Ticket
     
    Message:
    System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.TypeInitializationException: The type initializer for 'Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute' threw an exception. ---> System.TypeLoadException: Method 'get_ProcessPriority' in type 'Symantec.ServiceDesk.Im.Automation.IncidentRulesetArguments' from assembly 'Symantec.ServiceDesk.Im.Automation, Version=7.5.0.4794, Culture=neutral, PublicKeyToken=null' does not have an implementation.
       at Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute..cctor()
       --- End of inner exception stack trace ---
       at System.RuntimeTypeHandle.CreateCaInstance(RuntimeMethodHandle ctor)
       at System.Reflection.CustomAttribute.GetCustomAttributes(Module decoratedModule, Int32 decoratedMetadataToken, Int32 pcaCount, RuntimeType attributeFilterType, Boolean mustBeInheritable, IList derivedAttributes)
       at System.Reflection.CustomAttribute.GetCustomAttributes(Assembly assembly, RuntimeType caType)
       at System.Attribute.GetCustomAttributes(Assembly element, Type attributeType, Boolean inherit)
       at System.Attribute.GetCustomAttribute(Assembly element, Type attributeType, Boolean inherit)
       at LogicBase.Core.Utilities.ComponentClassHandler.UpdateDataHandlerIndex()
       at LogicBase.Core.Utilities.ComponentClassHandler.GetHandlerForType(Type dataType)
       at LogicBase.Core.Data.OrchestrationData.RootSetValue(String name, Object value)
       at LogicBase.Core.Data.OrchestrationData.SetValue(String name, Object value)
       at Default.IncidentManagement.SubmitIncidentAndReturnPID(IncidentTicket Incident)
       --- End of inner exception stack trace ---
     
    StackTrace:
    System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.TypeInitializationException: The type initializer for 'Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute' threw an exception. ---> System.TypeLoadException: Method 'get_ProcessPriority' in type 'Symantec.ServiceDesk.Im.Automation.IncidentRulesetArguments' from assembly 'Symantec.ServiceDesk.Im.Automation, Version=7.5.0.4794, Culture=neutral, PublicKeyToken=null' does not have an implementation.
       at Symantec.ServiceDesk.Im.Automation.Properties.AssemblyDataHandlersAttribute..cctor()
       --- End of inner exception stack trace ---
       at System.RuntimeTypeHandle.CreateCaInstance(RuntimeMethodHandle ctor)
       at System.Reflection.CustomAttribute.GetCustomAttributes(Module decoratedModule, Int32 decoratedMetadataToken, Int32 pcaCount, RuntimeType attributeFilterType, Boolean mustBeInheritable, IList derivedAttributes)
       at System.Reflection.CustomAttribute.GetCustomAttributes(Assembly assembly, RuntimeType caType)
       at System.Attribute.GetCustomAttributes(Assembly element, Type attributeType, Boolean inherit)
       at System.Attribute.GetCustomAttribute(Assembly element, Type attributeType, Boolean inherit)
       at LogicBase.Core.Utilities.ComponentClassHandler.UpdateDataHandlerIndex()
       at LogicBase.Core.Utilities.ComponentClassHandler.GetHandlerForType(Type dataType)
       at LogicBase.Core.Data.OrchestrationData.RootSetValue(String name, Object value)
       at LogicBase.Core.Data.OrchestrationData.SetValue(String name, Object value)
       at Default.IncidentManagement.SubmitIncidentAndReturnPID(IncidentTicket Incident)
       --- End of inner exception stack trace ---
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at Symantec.ServiceDesk.Im.Core.IncidentManagementService.IncidentManagement.SubmitIncidentAndReturnPID(IncidentTicket Incident)
       at Symantec.ServiceDesk.Im.Core.Components.SubmitIncidentTicket.Run(IData data)
       at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)


  • 2.  RE: Error creating a Incident with Advanced submit Form

    Posted Jan 07, 2013 03:10 PM

    I assume you are running this on test server? What are the specs, since seems its times out getting the priority types from the application properties. Do you use SQL on box or off box?



  • 3.  RE: Error creating a Incident with Advanced submit Form
    Best Answer

    Posted Jan 09, 2013 09:39 AM

    Yes is a test server, I reinstalled Servicedesk and all work fine again.