Chicago (Midwest) Data Loss Prevention User Group

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  • 1.  Error: Data file could not be read (Creating Index Version 1)

    Posted Sep 30, 2011 11:18 AM

    We are currently running Symantec DLP v11.1 for the following products:  Network Monitor, Network Discover, Network Protect and Network Prevent for E-mail on Win Server 2003 R2 Standard Ed (x86).  I recently added five (5) new Exact Data profiles.  The source files column separators are a combination of tab and comma delimiters.  The indexing is scheduled to kick-off early in the morning, outside of production hours.  All five (5) jobs blew off as a result of the error.  I have reviewed the source files, with either .txt or .csv file types, and find nothing out of the ordinary.  In the initial field mappings, I added several custom fields that are conducive to said source files.  Since the source files are staged on a seperate server than the Exact Data profile, does the error potentially reflect a comm issue between both servers?  If not, then is this related to the data structure in the source files?  After reviewing the log files, I see that in one of the EDM jobs that blew off, I received the following entry for one of the jobs that I was trying to run, and this is consistent with the other four (4):

    30 Sep 2011 04:00:02,809- Thread: 25 INFO [com.vontu.profiles.manager.InfoSourceIndexJob] Indexing InfoSource Job begin executing
    30 Sep 2011 04:00:02,914- Thread: 25 SEVERE [com.vontu.profiles.manager.InfoSourceIndexCreator] Data file for exact data profile "MK Dept Import FB User names and Emails " version 1 could not be found.

    Can someone explain the "version 1" and how it relates to the Version 1 in the error above?  Could this be why it's not running? 

    Thanks in advance

    venetian_jigsaw



  • 2.  RE: Error: Data file could not be read (Creating Index Version 1)

    Broadcom Employee
    Posted Oct 01, 2011 01:57 AM

    Does the Protect user have read/write access to the file?



  • 3.  RE: Error: Data file could not be read (Creating Index Version 1)

    Posted Oct 03, 2011 11:13 AM

    I am not certain I understand what the "Protect User" is.  Can you please shed a little more light?

    Thanks



  • 4.  RE: Error: Data file could not be read (Creating Index Version 1)

    Broadcom Employee
    Posted Oct 04, 2011 08:45 AM

    After install DLP on your OS, the DLP will create two users for your system: 'protect' and 'protect_update'.

    All the five services of the DLP are run as the 'protect' user: