error delegating change task
we have installed servicedesk 7.1 SP2 and we are experienced several problems delegating change task. Sometimes when
we try to do that, we receive an error with creation of an orphaned change ticket and the processmanager log trace:
Application Name : SD.ChangeManagementSimple
Process ID : 2764
Date :29/05/2012 16.22.43
Log Level :Error
Log Category :LogicBase.ExecutionEngine
Machine Name : CO-ALTIRIS
System.Exception: Execution Exception ---> System.Exception: exception component created: ---> LogicBase.Framework.BusinessRuleException: The critical error failed execution on component Delegate Change Management Task : System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: User does not have permission to view this task. at LogicBase.Ensemble.WorkflowTasks.WorkflowTasks.AddTaskAssigment(String sessionID, TaskAssignment taskAssignment) --- End of inner exception stack trace --- : at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters) at LogicBase.Core.Ensemble.WorkflowTasks.WorkflowTasks.AddTaskAssigment(String sessionID, TaskAssignment taskAssignment) at Symantec.ServiceDesk.Cm.Components.CreateCmAssignmentComponent.CreateWorkflowTask(CmAssignment assignment, ChangeTicket changePlan, Int32 taskSequencePrefix, IData data) at Symantec.ServiceDesk.Cm.Components.CreateCmAssignmentComponent.DoRun(ChangeManagementDataService cmDataService, IData data) at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)
--- End of inner exception stack trace ---
with the help of the technical support we have installed the 7.1 sp2 rollup but unfortunately the patch don't solve the problem.
Other two questions:
1) Why we can't assign a task to a group? The unique possibility is assign to a user.
2) Why the change implementer can't view the process history even tasks assigned to him? How I can create a workaorund?
Any idea? We need help!