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Error deleting MSD policy, redundant reference back to itself...

Created: 17 May 2010 | 3 comments
Christovan153's picture
Christovan153
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The error I get:

The item 'Unknown' is being referenced by one or more other items. You must first delete these items or remove the dependencies before the selected item can be deleted. Re-try Delete? 

When I click on the link, it shows two policies, if i try to delete either of them, they just point back to one of the two policies I AM trying to delete...

Any ideas on how I can get rid of these two?  I have tried cleaning up the policy via deleting all info within the policy and still no luck.

Thanks!

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jharings's picture
18
May
2010
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jharings
Trusted Advisor

I ran into a similar issue with some custom Org Groups

I ended up calling support to assist in the removal of the groups. I'm not sure if you could use the delete item utility on the download page to assist. The end result is essentially a null reference which causes this 'looping' behavior.

Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.

Kelly Lee's picture
24
Jun
2010
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Kelly Lee
Symantec Employee
Accredited

I got similar issue on BESRMS 2010(NS 7.0) when remove filter.

When trying to delete a filter from BESRMS, the following message is seen:
"The item 'BESR2010' is being referenced by one or more other items. You must first delete these items or remove the dependencies before the seleted item can be deleted. Re-try Delete?"
 
I found the message from altiris KM article and confirm the resolution as below:
Solution:
This will be corrected in a future release
 
As a workaround, you can delete the reference in the itemreference table.  This is not a recommended solution as the query will need to be individualized to make sure to only delete the correct reference.
 
 
What build is the future release? and when release the build?
sixdollarshirt's picture
28
Jul
2010
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sixdollarshirt

How did you find the reference in the 'itemReference' table?  I was able to find the filter I'm trying to delete in the 'Evt_NS_Item_Management' table, but not 'itemReference' table.  Any suggestions?  Is there a join I need to run to get the hose name of the GUIDs in the 'itemReference' table? 

Thanks for the assistance.

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