Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Error displays as "This copy of Windows is not genuine".

Created: 09 Dec 2012 | 3 comments
Ajit Jha's picture

I found and Article on Error displays as "This copy of Windows is not genuine". mentioned in

http://www.symantec.com/business/support/index?pag...

 

Can somebody tell me is this Bug FIXED?

Comments 3 CommentsJump to latest comment

Ajit Jha's picture

No Comments....??sad

Regard's

Ajit Jha

Technical Consultant

ASC & STS

.Brian's picture

It has not been fixed.

Subscribe to the article and when it is updated with a solution, you will be notified.

Per the KB article:

Solution

Symantec is working with Microsoft to determine the root cause of this issue.  No near-term solution is currently known.

Based on initial reports, running PGP 10.2 MP5 and above and re-authenticating the Windows Genuine status seems to be resolving this issue.

Please subscribe to this article to be updated of any new information.

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

PGP_Ben's picture

It appears we have been working with Microsoft on this one. It seems like a difficult issue to reproduce and fix since we are not seeing it occur very often in large environments.  I have this suggestion as a workaround to try:

1) upgrade to any newer PGP version first - 10.2 MP5 or newer

2) run a pgpwde --sync-bgfs and then try again:

pgpwde --sync-bgfs --disk 0 (or replace disk 0 with the drive number in question)

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.