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Error during data collection: 'unable to build domain cache for domain...'

Created: 02 Nov 2012 | 2 comments
Muhammad Ishaq Khan's picture

During data collection in Control Compliance Suite (CCS) 11, following error is seen:unable to build domain cache for domain <domain name>. I go through the: http://www.symantec.com/business/support/index?pag...

this technote give solution that account should be member of domain admin, I follow all these instruction but still facing the same issue.

Kindly guide me

Regards

Ishaq

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Muhammad Ishaq Khan's picture

kindly suggest some solution....................

Best Regards,                                     &nbsp

Vitor Profeta's picture

You need to register a "domain cache" for this domain:

Click Settings> Credentials

Righ Click in tab > Add Common Credential

Plataform: Windows Domain Cache

Domain

User Name and Password.

Tip: It is important that this credential is registered in the same way that the credential domain. ex: if you register a domain account as domain\user and the cache domain as user@domain.com, probably this will DONT WORK.