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error during installing netbackup 7.5 on oracle linux 5.9

Created: 08 Sep 2013 • Updated: 09 Sep 2013 | 2 comments
This issue has been solved. See solution.

Hello ,

I'm newbie in Symantec Netbackup , i will be grateful if you could help me .

i face an error during installing netbackup 7.5 on oracle linux 5.9 , the following error appear during the installation :

Database server is NB_masterserver
Creating the NetBackup Authorization database.
Database server [NB_masterserver] not available.
Creating NetBackup staging directory in: /usr/openv/db/staging
Database [NBAZDB] can't be started on server [NB_masterserver].

Unable to create/upgrade the NB database.  Refer to the
log file in /usr/openv/netbackup/logs/nbdb for more
information.  Rerun /usr/openv/netbackup/bin/install_bp
when the problem has been resolved.

NetBackup server installation complete.


regarding to log file : /usr/openv/netbackup/logs/nbdb/log.090913:

01:00:30.700 [9945] <2> ReadVxDBMS_ConfFile: unlocking on fd (7) for /usr/openv/db/data/vxdbms_conf.lock
01:00:30.700 [9945] <2> ReadVxDBMS_ConfFile: Releasing mutex
01:00:30.701 [9945] <4> create_util_db_file: Creating /usr/openv/db/bin/util_db.ini
01:00:35.702 [9945] <16> startup_nb_databases: ODBC connection failed.
01:00:35.702 [9945] <16> startup_nb_databases: ErrMsg [Sybase][ODBC Driver][SQL Anywhere]Database server not found, ErrCode -1, Sqlstate 08001
01:00:35.702 [9945] <4> startup_nb_databases: Removing /usr/openv/db/bin/util_db.ini
01:00:35.703 [9945] <8> startAZDB: Database [NBAZDB] can't be started on server [NB_masterserver].
01:00:35.703 [9945] <4> startAZDB: Exiting with rc = 25
01:00:35.703 [9945] <4> createAZDB: Exiting with rc = 25
01:00:35.703 [9945] <4> create_nbdb: Exiting with rc = 25


thanks ,


Operating Systems:

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Marianne's picture

We have recently seen a similar post where database creation failed because the master server did not have /etc/hosts entry for itself.

Please check that the following 2 lines exist in /etc/hosts:       localhost

<IP address>    masterserver

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

deyaa_mesh's picture

Hi Marianne,

thanks so much , really appreciated your help.

the error disappeared and everything go smoothly.