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Error E00002F7 when doing full backup of exchange 2010

Created: 25 Nov 2010 • Updated: 06 Dec 2010 | 8 comments
This issue has been solved. See solution.

Hi all,

I have read through the disscussions on the forum but I can not find the answer to my problem.

I have a newly installed exchange 2010 and a newly installed 2008 R2 x64 server with BE 2010R2

The job is set up tp run full backup, use GRT, Performe Consistency check before backup, Continue backup if consistency check fails and the High Availability Server is set to Back up from the active copy.

I read that you have to exclude the backup exec folder on the exchange server from the antivirus scans but I have not installed any antivirus client yet so that rules that out.

For the moment i'm running a nt backup to a usb drive that is working flawless but I want to get BE to to start working before I go postal on the server...

Any ideas any one?

Comments 8 CommentsJump to latest comment

ZeRoC00L's picture

can you please post some more info about the error message or post the error log ?

If this response answers your concern, please mark it as a "solution"

Miklos's picture

The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

Job ended: den 23 november 2010 at 19:16:47
Completed status: Failed
Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-759

Media Label: IMG000777
GRT backup set folder: D:\Backup-to-Disk Folder 4\IMG000777
The consistency check of the snapshot for the Microsoft Exchange database Database was successful.
The consistency check of the snapshot for the Microsoft Exchange transaction log Logs ( E020000C80C.log - E020000C820.log ) was successful.
V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '<n/a>'
 
Backup- \\xxxxxxx.xxxx.xxxxxx\Microsoft Information Store\Mailbox Database MediumV-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '
n/a
Miklos's picture

I can mention that I had to reinstall the backup server since the old server was a 32bit win 2003 server and that did not support backup of x64 exchange server.

Also the backup exec client is the latest one on the exchange server and I have done all the symantec updates on both the BE2010R2 and on the client

ZeRoC00L's picture

Have you installed the Exchange management tools and MAPI/CDO on the Backup Exec server ?

If this response answers your concern, please mark it as a "solution"

Miklos's picture

The exchange mgt tools are installed but the mapi/cdo does not sound familiar. Is it on the exchange 2010 disc? or is it some download from ms?

ZeRoC00L's picture

Yes, this is what i mean.

If this response answers your concern, please mark it as a "solution"

Miklos's picture

The solution was to reinstall the exchange management tools, reboot the server and then install the MAPI/CDO fix found here http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e&displaylang=en

Then run a symantec live update on the backup server and then push new uptade to the BE client on the exchange server, after that reboot both the exchange server and the backup server.

SOLUTION