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Error e000ff21 when try to backup Exchange

Created: 20 Jun 2014 | 2 comments

Hello all,

I need to change the BackupExec 2012 SP4 media server (from W2003 to W2008R2). All is OK on my W2003 serveur : I can backup my Exchange 2007 cluster server with my svc-backup service account

I have installed Backup Exec 2012 SP4 on my new W2008R2 server, the default account is svc-backup, the Backup Exec services are launched with this account (Media Server Admin, Exchange servers Admin, Domain admin, Exchange Org Admin Exchange Server admin, Backup operator,.. Has an active and visible mailbox,...) BUT it does not work when I try to backup a Databse (a different one from my original 2003 server to avoid conflicts),

Credentials Check
Device :
Check status : Success
Device : 10D9F94A-65A3-44B1-81D9-D650E169EDFB, \\MailServer\Microsoft Information Store
Check status : Success
Device : 10D9F94A-65A3-44B1-81D9-D650E169EDFB, \\MailServer\Microsoft Information Store\TEST
Check status : Error: e000ff21, The job failed with the following error: Backup Exec was unable to obtain configuration information from the Exchange Server. Review the credentials to ensure that it has the Exchange Organization Administrator role and sufficient rights.

No firewall (system, third-party, equipements,..) between backup and Mail Server. Backup is done on active node on the mail cluster, backup operation is in GRT mode.

What should be different between my W2003 server and W2008 server ?

If you have an idea, I accept all :)

Thanks a lot

Operating Systems:

Comments 2 CommentsJump to latest comment

lmosla's picture


make sure you have all of the Exchange 2007 configuration requirements in place as described in this link


pkh's picture

Also, make sure that your BESA has the following rights