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Error EC8F1F44: Cannot mount recovery point From SSR 2011

Created: 18 Feb 2012 • Updated: 21 Feb 2012 | 2 comments
This issue has been solved. See solution.

I am trying to setup a test environment with SSR 2011 by converting many of my production machines to virtual machines. To start I need to get the DC convert (drives C (boot), to virual disks...I get a 

-Error EC8F1F44: Cannot mount recovery point 'file://BackupServer/storage/dcserver_C_Drive001.v2i'.
--Failed to Add mount point.


troubleshoot from Symantec Recovery Point Browser

When Verify my Recory Point..


Try to Mount..

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Chris Riley's picture

Check in services; do you see the 'GenericMount Helper Service'?

Update to SP1 (10.0.1) via LiveUpdate and reboot. Then try to mount again..