Endpoint Encryption

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  • 1.  Error entering license renewal

    Posted Jun 02, 2011 11:43 AM

    I'm entering a license renewal and every year this process is just painful.  Right now I'm entring the simple authorize command like:
    pgp --license-authorize --license-name "My Name" --license-organization "Corporate Synergies Group, Inc<" --license-number "xxx-xxx-xxxx-xxxx-xxxx" --license-email "my.email@mail.com" --force

    and get back:
    C:\Documents and Settings\bryang\Desktop>pgp --license-authorize --license-name "My Name" --license-organization "Corporate Synergies Group, Inc<" --license-number "xxx-xxx-xxxx-xxxx-xxxx" --license-email "my.email@mail.com" --force
    pgp:license authorize (2706:PGP Command Line already has a license)
    pgp:license authorize (2701:no license e-mail address specified)
    pgp:license authorize (2709:license authorization failed)
    pgp:license authorize (3090:operation failed, License Authorization Server could
     not send an authorization recovery e-mail)


    I have no clue what the deal is.  The server has connectivity and I am the same person renewing the license every year.  I'm stuck with processes failing daily until this is resolved.  When I try ti decrypt anything I get back:
    pgp:decrypt (2708:the current license is expired - please contact support)

    So something is wrong, but I have no idea what.  Any help would be appreciated.  Thanks.
     



  • 2.  RE: Error entering license renewal

    Posted Jun 03, 2011 04:11 AM

    Hello,

    please use the manual authorization for pgp command line.

    Please save the manual authorization string to a text file and specify the file (e.g. auth_file.txt) while activating the license:

     pgp --license-authorize --license-name "My Name" --license-organization "Corporate Synergies Group, Inc" --license-number "xxx-xxx-xxxx-xxxx-xxxx" --license-email "my.email@mail.com" --force auth_file.txt 
    

    If you do not have the manual authorization string, please contact Symantec Customer Care: http://customercare.symantec.com/



  • 3.  RE: Error entering license renewal

    Posted Jun 06, 2011 10:42 AM

    Try using " Authorized Company for organization name and "Authorized User" for Name.



  • 4.  RE: Error entering license renewal

    Posted Nov 08, 2011 04:59 PM

    This worked for me!  Thanks!



  • 5.  RE: Error entering license renewal

    Posted Nov 29, 2011 04:52 PM

    Please mark post as solution.

     

    Thanks