Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

Created: 07 Jan 2013 • Updated: 15 Mar 2013 | 12 comments
Rami Nasser's picture
This issue has been solved. See solution.

Hi all,

through installation of netbackup software I got this message :

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
I believe it is windows issue.kindly provide me steps needs to follow for solvin this issue.

I tried to disable and enable windows moduler  but no result.

Regards,

Comments 12 CommentsJump to latest comment

Mark_Solutions's picture

If you haven't already copy the files locally to the client / server you are installing.

I am guessing you may have already done that which is why you are getting the error.

If so the highlight at least the installer file (setup.exe or browser.exe), right click and select properties

In there you will see a message about the file being copied from the internet - you can there click the botton or tick the box to allow it to run

Dont have an example to hand to show you but this is similar to what has happened to me in the past and it was all down to being copied from one system to the other

You may need to select more files and do the same but it is usually the installer itself referencing the other files

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Rami Nasser's picture

The file was used and copied to more than windows machines and the same software was used successfully. only on this machine giving this issue.nothing inside the proporties indicates that the file was copied from the internet.the windows is 2008 R2
Regards,

Mark_Solutions's picture

Are you running as an administrator (right click - Run as Administrator) - can be caused by User Access Control on 2008.

Failing that is there any AV running? There is a postgre issue with the 7.5 client on Windows 2008 ( http://www.symantec.com/docs/TECH182539 ) but that does not seem to be what you are getting.

Do make sure all pre-requisites have been made - run the Environment checker from the browser.exe screen first in case something is missing

Also do it locally rather than over a TS Session

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Rami Nasser's picture

Thanks for your response.

Yes .I know that in windows 2008 need to be run as administrator. I disabled the firewall.I ran the Env.checker and it was passed successfully.but still failed.
I did a new copy of the NBU software but same issue.I'm sure there are an issue with msi inside the OS.not backup software problem
Thanks

Marianne's picture

.I'm sure there are an issue with msi inside the OS

Then you need to post on Microsoft forum....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mph999's picture

Marianne is probably onto something, I've seen multiple similar issues with msi as the cause.
Clearly if the same package installs ok on other servers sometthing on the server is probably the cause, unless it was corrupted when being transferred to the server. You could compare the chksum of the install files with those on a working server perhaps.

Martin

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
Mark_Solutions's picture

Have you tried copying the software again, making sure AV is turned off?

Did you unregister and reregister msi using a command prompt run as administrator, otherwise it wont actually do anythung

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SOLUTION
Rami Nasser's picture

yes I did.the same result.in the services I disable windows firewall.there are no AV installed locally.
#unregister MSI # no I didnt,I will try it and comeback.