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Error with Event ID 4689 on EV server

Created: 09 Dec 2013 | 4 comments

Hello,

Recently our EV server throwing out this error mainly during archiving run and backup time and sometimes it results rebooting the server to resolving the issue. It appears to be more Windows issue than vault but it's complaining about not having enough storage. All the live and open drives do have enough storage space including C:\ D:\ and open index and open partitions are all have plenty of disk space. The only drives that do not have space left or only have a few MB are the closed Index and vault partitions that they are all closed.

 

I searched for this error and I have not found any articles that suggests any resolutions. I am guessing EV 10 still trying to update closed index or even closed partitions and the fact there are no space then it generate this error.

 

EV is version 10.0.4 installed on Windows 2008 R2. this error started after upgrading to EV 10 SP4 and also adding some index exclusions. All drives are SAN based.

 

 

Log Name:      Application
Source:        Microsoft-Windows-Complus
Date:          05/12/2013 19:13:51
Event ID:      4689
Task Category: Executive
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      APPSARC.domain.local
Description:
The run-time environment has detected an inconsistency in its internal state. This indicates a potential instability in the process that could be caused by the custom components running in the COM+ application, the components they make use of, or other factors. VariantMarshal: CoMarshalInterface for IID_IDispatch failure

Process Name: w3wp.exe
Error Code = 0x8007000e : Not enough storage is available to complete this operation.

COM+ Services Internals Information:
File: d:\w7rtm\com\complus\src\comsvcs\ucp\assoc.cpp, Line: 657
Comsvcs.dll file version: ENU 2001.12.8530.16385 shp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Complus" Guid="{0f177893-4a9c-4709-b921-f432d67f43d5}" EventSourceName="COM+" />
    <EventID Qualifiers="49154">4689</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>21</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-05T19:13:51.000000000Z" />
    <EventRecordID>345138</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>APPSARC.domain.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">VariantMarshal: CoMarshalInterface for IID_IDispatch failure

Process Name: w3wp.exe
Error Code = 0x8007000e : Not enough storage is available to complete this operation.

COM+ Services Internals Information:
File: d:\w7rtm\com\complus\src\comsvcs\ucp\assoc.cpp, Line: 657
Comsvcs.dll file version: ENU 2001.12.8530.16385 shp</Data>
  </EventData>
</Event>

Operating Systems:

Comments 4 CommentsJump to latest comment

Rob.Wilcox's picture

That's normally process/memory related issues, not storage on disk.

Are you right up to date with Windows hotfixes?

EVRocks's picture

Hi Rob,

Based on the details of the error you are right it is more Windows related issues than anything else.

Talking about Windows update, yes we are up to date with patches in fact based on the recent patches this error only occurred after the recent patches applied.

Recent patches applied on the 10/11/2013 and these errors occurred on the 12/11/2013.

recent patched includes .NET Framework 4 Client profile and Extended and also some Windows security updates.

 

GabeV's picture

Hi EVRocks,

.NET Framework 4.0 is still pending in the Compatibility Guide. I wouldn't say this is the issue, but you should uninstall it, just in case is causing conflict with the EV components.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

Advisor's picture

Are there any supporting events logged on EV Server?