Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

Error in Ghost Client Agent

Created: 07 Feb 2013 | 3 comments

 

Hi everyone, hope someone can help me with this.  Have built a Windows Server 2008 R2.  
Successfully pushed a client install to it.  But the Client Agent service will not start.  
Have turned off firewalls.
 
Complaining about-
     Error: 1067: The process terminated unexpectedly.  
 
 
the NGERROR.txt file has this:
 
Symantec Ghost Client Agent
An exception has occurred of type C0000008
C:\Program Files (x86)\Symantec\Ghost - C:\Program Files (x86)\Symantec\Ghost\ngctw32.exe 11.5.0.2113
C:\Windows\SysWOW60\ntdll.dll!RtlUlonglongByteSwap+0x5475
C:\Windows\SysWOW60\ntdll.dll!RtlIntegerToUnicodeString+0x20B
c:\depot\ghost\gsstrunk\ghost\configureagent\library\src\aio\pipeio.cpp#224:Library::Aio::PipeListener::beginAccept
c:\depot\ghost\gsstrunk\ghost\configureagent\library\src\win\pipeservice.cpp#574:ILibrary::Win::PipeService::StartListen
c:\depot\ghost\gsstrunk\ghost\configureagent\client\clientstate.cpp#65:ClientService::initialize
0XFEDCBA98
0X89ABCDEF
C:\Windows\syswow64\RPCRT4.dll!NdrConformantVaryingArrayBufferSize+0X1D5
 
 
Any help much appreciated. Thanks.
 

Comments 3 CommentsJump to latest comment

EdT's picture

Would recommend you run LiveUpdate to bring your version up to 11.5.1.2266 as the version reported above is pretty ancient. The 2266 release was targetted at the Win 7 code base, which I believe is around the same level as the 2008 R2 code base.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

AnhTuan's picture

thanks for the reply.  We have tried the LiveUpdate, but the version remains at 2113.  We are an Army facility and the software is handed to us, but without a serial or license key.

AnhTuan's picture

Update: found that the Update Server are down.... will keep trying.