Video Screencast Help

Error icon with Unmanaged Device Detector

Created: 13 Nov 2012 | 5 comments

Dear All,

I use Unmanaged Device Detector on SEPM but have an error icon that I didn't know what is it. Could you please tell me more detail. The icon is in attached.

more information

This is a client not any unknonwn device such as printer, router, etc.

Status is online and definition is updated.

Thank you everyone.

Comments 5 CommentsJump to latest comment

Chetan Savade's picture


The down arrow indicates a client deployment, the red X indicates an error.

If you double click the client, you should be able to see the "Deployment Message" towards the bottom of the properties pane, that should tell you the issue.

Reference thread:

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Simpson Homer's picture

As mentioned by Chetan, Kindly double click on the Icon and it should tell you the status, Its most probably possible that the client is not installed properly

keng_kitty's picture

The icon shown that Unknown Device Failure. Why it said that Unkhown Device? That client is a PC installed Windows 2003 server. Could anyone tell me more?

Thank you Chetan and Simpson :)

Rafeeq's picture

Unknown devices are the devices that are unmanaged and that do not run the client software

Just disable and enabled your unmanged detector once. May be its pulling the cached info.

keng_kitty's picture

Any question, This client is up to date and can control on SEPM. Why SEPM see it's unknown?
By the way, I'll try to disable and enable my unmanaged detector and will come back to tell the result.

Thank you every body :)