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Error in IE

Created: 02 Aug 2013 • Updated: 09 Aug 2013 | 10 comments
This issue has been solved. See solution.

Getting Qvo6.com virus name while opening my internet explorer, any solution?

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pete_4u2002's picture

do you mean its redirected to the site?

can you run symhelp log and submit to symantec tech support?

Ambesh_444's picture

Hi,

It is a virus (adware). please go through the below thread and follow the 1 Step and let me know.

http://malwaretips.com/blogs/remove-qvo6-virus/

STEP 1: Remove Qvo6 virus from your computer with AdwCleaner

The AdwCleaner utility will scan your computer for Qvo6 malicious files, that may have been installed on your computer without your knowledge.

1.    You can download AdwCleaner utility from the below link.
ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)

2.    Before starting AdwCleaner, close all open programs and internet browsers, thendouble-click on the AdwCleaner icon.

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.

3.    When the AdwCleaner program will open, click on the Search button as shown below.

The program will now start to search for Qvo6 adware that may be installed on your computer. When it has finished it will display a notepad screen that contains a log file of all the Qvo6 Search extensions, files, and registry keys that have been detected. Unless you see a program name that you know should not be removed, please close the Notepad window and continue with the next step.

4.    To remove the Qvo6 Search malicious files that were detected in the previous step, please click on the Delete button on the AdwCleaner screen.

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

5.    AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to let AdwCleaner reboot your computer.

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SOLUTION
Ashish-Sharma's picture

Hi,

You can scan your system Power Eraser tool.

https://security.symantec.com/nbrt/npe.aspx

http://www.symantec.com/theme.jsp?themeid=spe-user-guide

Thanks In Advance

Ashish Sharma

raju123's picture

Run the symhelp tool and submit the log to symantec team

http://www.symantec.com/connect/articles/using-symhelp-how-do-we-collect-loadpoint-logs-and-submit-same-symantec-technical-support-t

How to collect full support logs for Symantec Support with the SymHelp utility

Article:TECH203029  |  Created: 2013-02-21  |  Updated: 2013-05-23  |  Article URL http://www.symantec.com/docs/TECH203029

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
AjinBabu's picture

Hi, 

Is your Syetem is properlu updated and done a full scan ?

Regards

Ajin

.Brian's picture

Try these helpful KBAs:

How to collect and submit to Symantec Security Response suspicious files found by the SymHelp utility

Article:TECH203027  |  Created: 2013-02-21  |  Updated: 2013-05-23  |  Article URL http://www.symantec.com/docs/TECH203027

How to Run Load Point Analysis for Symantec Support

Article:TECH203028  |  Created: 2013-02-21  |  Updated: 2013-06-14  |  Article URL http://www.symantec.com/docs/TECH203028

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

Make sure SEP client is updated with all three features(AV/AS / PTP/ NTP) with the latest definitions.

Operating system is updated with the latest Service pack and patches.

Update third party software if there any.

Perform a full scan in Safe mode.

Try to scan the system using Symantec power eraser tool.

http://www.symantec.com/theme.jsp?themeid=spe-user-guide

If not helped then need to check

How to collect and submit to Symantec Security Response suspicious files found by the SymHelp utility

http://www.symantec.com/docs/TECH203027

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Common loading points for viruses, worms, and Trojan horse programs on Windows 2000/XP/2003

http://www.symantec.com/docs/TECH99331

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

raju123's picture
Please update the current status in thread or mark as Solved with the helpful one.
 
Sumit G's picture

Scan the full system in safe mode. If found any suspicious file then submit to symantec.

http://www.symantec.com/security_response/submitsamples.jsp

Apart that Run the Symhelp tool and submit the log to symantec secuirty team.

Regards

Sumit G.

Ambesh_444's picture

Hi,

please update me if problem is resolved...

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."