Deployment Solution

Hi,

I am having difficulty importing computers into Deployent Solution 6.9 SP2.

When importing the ImportComputers55.txt template in the Samples directory using AXCOMP.EXE, the output of the command reports the following but no computers are actually added:

C:\BuildServer>axComp.exe ImportComputers55.txt
Altiris Deployment Server Computer Import Utility version 6.9
Copyright 2008. Altiris, Inc. All rights reserved.

Connecting to database...
Connected.

Connecting to the Altiris Deployment Server DB Managment service...
Connected.

Importing computers...
Done.
Committing changes to database...
C:\BuildServer>

When importing the ImportComputers55.txt file using the Console "Import Computers" menu command the Console reports "Importing 1 computers, please wait" and then the Console crashes. Windows Event View reports:

Faulting application eXpress.exe, version 6.9.0.375, faulting module eXpress.exe, version 6.9.0.375, fault address 0x000e5ebf.

If I create a new computer in the Console using File --> New --> Computer, click on the Import button and select the ImportComputers55.txt file the computer is added successfully.

I have taken a look at these articles but still am unable to get this to work. I dont think these articles relate to this particular problem:

www-secure.symantec.com/connect/articles/importing-computers-csv-file-generates-errors-deployment-server-69

Does anyone know what I need to do to get the AXCOMP.EXE importing working?

Many thanks,
Ben

I import the same method your are describing. If I just use the File import/Export function my console also will crash. I have tested this with both a text file and csv files.

It looks like this is a known issue in DS 6.9 SP2. Look at the release notes here. kb.altiris.com/article.asp

Article ID: 47151

axcomp.exe crashes when importing computers that don't already exist in Deployment Server
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Applies To

• Deployment Solution 6.9 SP2

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Problem/Symptoms

axcomp.exe will crash when importing a comma separated file when the computer(s) don't already exist in the Deployment Server.
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Environment
DS 6.9 SP2
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Cause
Unknown
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Resolution

Workaround: The comma separated file can be imported manually through the Deployment Server console.

Right click on the "All Computers" folder in the console and select "New Computer"
Click the "Import" button and select the comma separated file to import

I have been able to get AXCOMP to import a computer now. I found that I had to include IP,Subnet Mask and Default Gateway information for NIC 1. 

Hi BenBrazil

I currently use the same method of import as you have described. However I use the Altiris supplied CSV file. Which all I need to populate is Name, Computer Name and Mac Adress.

If you guys are interested, I can attach the template.

Hi Timanator,

Please could you post your template.

Many thanks

Ben

KB 23637 is what we use along with Excel 2007 to configure the csv file.

So how do I attach a file to my post?

and more accurately, the solution williama posted in the linked discussion, the Import55 will not work with 6.9. You need to add the blank table, or use the template attached to the article. You also have the option of using an .xml file.

Also as noticed, AXCOMP will crash when importing the computers that way. The file\import method should work around that.

Thanks guys.

It looks like only the author of the first post can add new attachments by editing the first post.

Ben.

I guess this is to the mods, should I start a new topic and attach the csv I am using?

can you try using either the .csv or .xml file attached to the article I put together?

Solved using AXcomp 6.9 SP1
Modify your import file = adding a blank column (https://www-secure.symantec.com/connect/forums/csv-computer-import-issue)

Hey Wim, the solution above did not work for us. We had to use Excel 07 to modify the CSV file after the column was added.