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error in installation

Created: 10 May 2013 • Updated: 20 May 2013 | 6 comments
This issue has been solved. See solution.

I was deploying the pcanywere but in one of system it shown error, help to sort out.

[05.10.2013 - 15:18:19]General-I: Entered in ***CheckpcAAgentInstallation*** function
[05.10.2013 - 15:18:19]General-I: RegOpenKeyEx:: pcAAgent is not installed
[05.10.2013 - 15:18:19]General-I: Leaving ***CheckpcAAgentInstallation*** function
[05.10.2013 - 15:18:19]General-I: Entering in ***UninstallpcAnywhere*** function
[05.10.2013 - 15:18:19]General-I: UninstallpcAnywhere():: pcAnywhere not installed
[05.10.2013 - 15:18:19]General-I: Leaving ***UninstallpcAnywhere*** function
[05.10.2013 - 15:18:19]General-E: UninstallpcAnywhere:: pcAnywhere Uninstallation is not successful

Comments 6 CommentsJump to latest comment

consoleadmin's picture

Check the attach link

pcAnywhere Agent fails to install with error code 1003
Article:TECH188380  | Created: 2012-05-09  | Updated: 2012-05-09  | Article URL http://www.symantec.com/docs/TECH188380

Thanks.

SOLUTION
technical_specialist's picture

I was the same problem last month and i have try some troubleshooting

One can help that is

I have clear the cache folder from below path, may be the corrupted/old pcanywhere file available there,  after that i have reinstall and found that it's working

C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache

pcAClientInstallManager.exe cannot detect and uninstall pcAnywhere box 12.5.5 build 1086
Article:TECH194058  |  Created: 2012-07-30  |  Updated: 2012-11-19  |  Article URL http://www.symantec.com/docs/TECH194058

Try the above and confirm if it not working

SOLUTION
andykn101's picture

I think when I saw this on a PC I just uninstalled /clean and reinstalled the main Altiris agent.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Rrajar's picture

When i clear the registry and cache, installation working.

C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion
or 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\pcAnywhere\CurrentVersion

KNP's picture

Hi Rrajar,

Clear the cache folder from below path, may be the corrupted/old pcanywhere file available there, after that reinstall and check.

C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache.