Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

error installing hotfix 191248 /Backup Exec 2010 R3

Created: 29 Aug 2012 • Updated: 04 Sep 2012 | 13 comments
This issue has been solved. See solution.

System: SBS 2003, Backup Exec 2010R3 (SP2, 180429, 176937)
Mediaserver: 13.0 Rev. 5204 (32 bit)

I tried to install the Hotfix 191248 with liveupdate, but installation still crashes.

I tried:
- restarting services
- rebooting server
 

do you have any ideas?

bkupinst.htm means:

Symantec Backup Exec (TM) 2010 Patch LogHOTFIX 191248

08-29-2012,11:03:18 : Entering PatchSetup.exe
08-29-2012,11:03:18 : Command Line: /NAME:Hotfix 191248 /UI:NONE
08-29-2012,11:03:18 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:18 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:18 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:18 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:19 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:19 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:19 : WARNING: Backup Exec application has been terminated by this patch.
08-29-2012,11:03:19 : Executing GetPatchInfo.
08-29-2012,11:03:19 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
08-29-2012,11:03:19 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
08-29-2012,11:03:19 : Done with BE_CacheInstaller.
08-29-2012,11:03:19 : m_bUseNativeClient = 1
08-29-2012,11:03:19 : SQL_SetAuditTableHFInfo: SERVER BKUPEXEC
08-29-2012,11:03:19 : DRIVER={SQL Native Client};SERVER=SERVER\BKUPEXEC;Trusted_Connection=Yes;DATABASE=BEDB
08-29-2012,11:03:19 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{16EBE83F-133E-4B10-8A21-47267AC949D0}', 11, 1, GETUTCDATE(), 'XXX\Administrator', 'Starting installation of HF 191248')
08-29-2012,11:03:20 : 1: 0 2: Symantec Backup Exec for Windows Servers.msi 3: {0B6FCC43-E46E-49EE-AADB-2DB3C8164E5D} 4: {0B6FCC43-E46E-49EE-AADB-2DB3C8164E5D}; 5: 0 6: 1 7: 1 8: 0
08-29-2012,11:03:20 : m_bUseNativeClient = 1
08-29-2012,11:03:20 : SQL_SetAuditTableHFInfo: SERVER BKUPEXEC
08-29-2012,11:03:20 : DRIVER={SQL Native Client};SERVER=SERVER\BKUPEXEC;Trusted_Connection=Yes;DATABASE=BEDB
08-29-2012,11:03:20 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{16EBE83F-133E-4B10-8A21-47267AC949D0}', 11, 4, GETUTCDATE(), 'XXX\Administrator', 'Error: Installation of HF 191248 has failed.')
08-29-2012,11:03:20 : V-225-136: The patch failed to install. Return code: 1612 ***To search for information about this error, click here
08-29-2012,11:03:20 : Checking to see if any remote agents that publish to this media server need to be updated.
08-29-2012,11:03:20 : Executing beupdateops
08-29-2012,11:03:20 : Exiting PatchSetup.exe

Comments 13 CommentsJump to latest comment

Backup_Exec's picture

Hi

Can you download it manually from link below and install and check

http://www.symantec.com/docs/TECH191248

Also please check below link to troubleshoot issue related to service pack install failures

http://www.symantec.com/docs/TECH190376

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

SOLUTION
samueljn's picture

- Download and save it manually from: http://www.symantec.com/docs/TECH191248

- Stop all the BE services

- Run the setup file and install it

monty1981's picture

Tried manually download and installing.

Setup is asking vor Symantec Backup Exec for Windows Servers.msi from CD.

I insert Backup Exec 2012 R 3 - DVD but setup says "is not a valid installation package for the produce"

Backup_Exec's picture

Hi

Have you tried checking the link above which describes how to troubleshoot service pack issue that should help you to fix this

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

monty1981's picture

I tried

Step 3) If the MSI log shows it is unable to find an MSI then make sure the Software DVD is provided and Install should work.

But the thing dosn`t work.

the other steps i will try, but i need more time - fighting with my english knowledge ;)

monty1981's picture

D:\BE\WINNT\INSTALL\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
is the route from my cd

update from msi loggin:
seems here somewhere is the problem, but i have no idea why the file isnt valide.

MSI (c) (28:08) [13:41:46:430]: SOURCEMGMT: Media is enabled for product.
MSI (c) (28:08) [13:41:46:430]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (28:08) [13:41:46:570]: SOURCEMGMT: Trying media source D:\BE\WINNT\INSTALL\BE32\Install\Media\.
MSI (c) (28:08) [13:41:46:586]: Note: 1: 2203 2: D:\BE\WINNT\INSTALL\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi 3: -2147287037
MSI (c) (28:08) [13:41:46:586]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) (28:08) [13:41:46:586]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:08) [13:41:46:586]: SOURCEMGMT: Processing net source list.
MSI (c) (28:08) [13:41:46:586]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (c) (28:08) [13:41:46:586]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:08) [13:41:46:586]: SOURCEMGMT: Processing media source list.
MSI (c) (28:08) [13:41:46:586]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:08) [13:41:46:586]: SOURCEMGMT: Processing URL source list.
MSI (c) (28:08) [13:41:46:586]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (28:08) [13:41:46:586]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:08) [13:41:46:617]: Note: 1: 1706 2:  3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:41:46:617]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Media enabled only if package is safe.
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Prompting user for a valid source.
MSI (c) (28:00) [13:41:46:617]: Machine policy value 'DisableBrowse' is 0
MSI (c) (28:00) [13:41:46:617]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Browsing is enabled.
MSI (c) (28:00) [13:41:46:617]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Now checking product {0B6FCC43-E46E-49EE-AADB-2DB3C8164E5D}
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Media is enabled for product.
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Trying media source SYMANTEC;.
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1706 2:  3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Processing net source list.
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Processing media source list.
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:41:46:617]: SOURCEMGMT: Processing URL source list.
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:41:46:617]: Note: 1: 1706 2:  3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:42:07:648]: SOURCEMGMT: Trying source C:\WINDOWS\Installer\1031.msi.
MSI (c) (28:00) [13:42:07:648]: Note: 1: 2203 2: C:\WINDOWS\Installer\Symantec Backup Exec for Windows Servers.msi 3: -2147287038
MSI (c) (28:00) [13:42:07:648]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) (28:00) [13:42:07:648]: Note: 1: 1706 2: -2147483647 3: Symantec Backup Exec for Windows Servers.msi
MSI (c) (28:00) [13:42:07:648]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (28:08) [13:42:11:008]: SOURCEMGMT: Failed to resolve source
MSI (c) (28:08) [13:42:11:008]: MainEngineThread is returning 1612

CraigV's picture

...if you're running an antivirus on the server in question, stop it and disable the services. Then run LiveUpdate again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

robnicholson's picture

Hopefully you'll be okay but this hotfix broke our system whereby restore/verify from dedupe stopped working. We had to back out the hotfix and downgrade the remote agents:

https://www-secure.symantec.com/connect/forums/verifyrestore-not-working-after-applying-hotfix-191248-error-e00084ec

Rob,

monty1981's picture

http://www.symantec.com/docs/TECH190376

I just tried workaround above:

update still needs: Symantec Backup Exec for Windows Servers.msi from CD.Rom

I started a new download of Backupexex 2012 R3 SP 1 (there seems to be now download SP2), but also thix *.msi dosn`t work.

then i found:

MSI (c) (28:00) [13:42:07:648]: SOURCEMGMT: Trying source C:\WINDOWS\Installer\1031.msi.
MSI (c) (28:00) [13:42:07:648]: Note: 1: 2203 2: C:\WINDOWS\Installer\Symantec Backup Exec for Windows Servers.msi 3: -2147287038

both files do not exist, but

c:\windows\installers\$PatchCach$\Managed\34CCF6B0EEE94AABDD2388C61E4D5\13.0.5204\
contains some files form last ?update?

Anyone has an idea?

trying to reinstall/repair SP2 or deinstalling hotfixes and SP2?

monty1981's picture

Made a complet workaround with:

http://www.symantec.com/docs/TECH190376

at least there where 3 *.msp files missing.

You have to look up the logs files after eacht attempt for a update 2 get new information about the next missing msp!!

Update seems to work. I will do some tests this week and report and close thread if everything works!

THX 4 help so fare!

Backup_Exec's picture

Thanks for the update and good to see working fine now using that above link.

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.