Hi everybody,

I post here because i read about 20 subjects on this error and i didn't find any solutions in all posts.

Here's my problem :

My SEPM service doesn't start anymore and i got this error in my log : The Java Virtual Machine has exited with a code of -1, the service is being stopped.

Source : semsrv

ID: 4096

The server is a Windows 2008 SP2

SEPM 12.1 RU4 MP1a

Log from catalina.out

[TraceMgr] Opening log file S:\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
Protecting dada/output/agent folder with ACLs ...
Missing property: scm.db.datasource.
Server is not configured correctly, please run Server Configuration Assistant!

scm-server-0 doesn't contain any log and the last log use is sepm_xxxxxxxx and here's the log :

2014/09/02 11:39:22:348 : RMI TCP Connection(1)-132.166.107.40 : [com.creamtec.ajaxswing.ClientAgentImpl] Initialization complete, instances in JVM = 1
2014/09/02 11:39:38:565 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting

I already check port and the port i use isn't blocked by another application, i try another port but doesn't change anything, i check IIS conf and it's good (other posts talk about x86 and x64)

The problem show up when i reboot the computer after i update windows. After that i uninstall all patch (i have a 2nd server and put the same configuration, both server are the same in windows update and sepm). Since theses tests i have no more ideas.

Thanks a lot for helping.

See this articles

Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit

Event ID 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

See this thread

https://www-secure.symantec.com/connect/forums/sepm-service-fails-start-error-semsrv-event-id-4096

Solution

Thanks for helping, now SEPM start BUT seems not to be in my domain. I can't log with the admin account. Works on the 2nd SEPM server. Any ideas to log in SEPM ? Thanks

if your SEPM is integrated with AD then you can use your AD account to authenticate SEPM. whats the error msg you get? can you post a screen shot?

What the admin account have you tried to login SEPM?

What the error message popup on screen?

I try an account created in the sep domain, says admin user name or pssword incorrect.

When i try my domain admin account says same error.

"Type a valid user name or password"

Screen attached.

Thank you guys :)

Hi,

Is it integrated with Active directory? 

No (just checked on the 2nd sepm server).

Edit : the account admin was a new one that i create in sepm domain

I try to configure it as a new site. coming back after completion.

Is your second SEPM replicating with first SEPM? or both are independent?

try this

@echo off
setlocal

set CATALINA_HOME=%CD%..\tomcat
set JRE_HOME=%CD%..\jre

“%JRE_HOME%\bin\java.exe” -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath “%CD%..\bin\inst.jar;%CD%..\bin\inst-res.jar” -Dcatalina.home=”%CATALINA_HOME%” -Djava.library.path=”%CATALINA_HOME%\bin;%CATALINA_HOME%..\ASA\win32″ com.sygate.scm.tools.DatabaseFrame setpassword admin admin
endlocal

just copy and paste above code into notepad and save asresetpass.bat in \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder

You will need to run this from command prompt with admin priviledges and your admin login will be set to:

username: admin
password: admin

Replicating (replicating database in progress)

I'm trying to configure it as a new server of sepm domain.

After this i will try your solution.

Thank you guys for following my thread, i really appreciate it.

Keep you inform after replicating finish.

I got this error :

The filename, directory name, or volume label syntax is incorrect.
'com.sygate.scm.tools.DatabaseFrame' is not recognized as an internal or external command,
operable program or batch file.

And i runned as admin.

Check the article

http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH170650

http://www.symantec.com/connect/downloads/how-reset-sepm-password-121x

Try this one copy in notepad and save it as resetpass.bat

Run it with admin id

@echo off
setlocal

set CATALINA_HOME=%CD%\..\tomcat
set JRE_HOME=%CD%\..\jre

"%JRE_HOME%\bin\java.exe" -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath "%CD%\..\bin\inst.jar;%CD%\..\bin\inst-res.jar" -Dcatalina.home="%CATALINA_HOME%" -Djava.library.path="%CATALINA_HOME%\bin;%CATALINA_HOME%\..\ASA\win32" com.sygate.scm.tools.DatabaseFrame setpassword admin admin
endlocal

edit

thread

https://www-secure.symantec.com/connect/forums/forgot-administrator-password-sepm#comment-10316771

Ok guys, my new site (replicating from my other sepm server) fail.

i try to change the password (and that work) but can't connect because service stop again (same error first thread), so i try to use management server config wizard again and i got this error.

This is insane :'(

I'm restoring a backup of my DB, and try again.

Ok guys, my SEPM is working now, i really appreciate your help.

Thank you so much.

To conclude :

1 - Error The Java Virtual Machine has exited with a code of -1

2 - "scm.db.datasource= jdbc/metadatabase" solution works, SEPM launch but got problem on database

3 - restore a backup from my DB

SEPM works (still need to rebuild replication but it's ok for that)

Thank you everyone.