Endpoint Protection

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  • 1.  error live update =4

    Posted May 11, 2012 04:42 PM
      |   view attached

    Tengo un problema con la descarga de definiciones en la consola SEPM me sale un error = 4 pero el equipo cuenta con todos los accesos a internet ya he revisado las posibles causas y aun no he dado con la solucion a este problema...



  • 2.  RE: error live update =4

    Broadcom Employee
    Posted May 11, 2012 11:16 PM

    "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager
    http://www.symantec.com/business/support/index?page=content&id=TECH103112
     



  • 3.  RE: error live update =4

    Posted May 12, 2012 06:52 AM

    Please check for proxy settings.



  • 4.  RE: error live update =4

    Trusted Advisor
    Posted May 12, 2012 08:16 AM

    Hola,

    ¿Ha examinado el log.liveupdate de ese SEPM? Que contienen la información en profundidad para determinar qué es exactamente lo que está sucediendo.

    Funda, los pasos anteriores no han resuelto el problema.

    ¿Podría subir el Log.liveupdate de

    C: \ Documents and Settings \ All Users \ Datos de programa \ Symantec \ LiveUpdate



  • 5.  RE: error live update =4

    Posted May 28, 2012 12:00 PM

    Where is the path in win 2008?



  • 6.  RE: error live update =4

    Posted May 28, 2012 12:30 PM

     

    Where is the path in win 2008?

    1. C:\Program Files x86\Symantec\Symantec Endpoint Protection Manager\bin
    2. C:\Program Data\Symantec\Liveupdate

       



    • 7.  RE: error live update =4

      Posted May 28, 2012 02:34 PM
        |   view attached

      log.liveupdate file

      Attachment(s)

      rar
      Log_4.rar   119 KB 1 version


    • 8.  RE: error live update =4

      Trusted Advisor
      Posted May 29, 2012 09:57 AM

      Hello,

      Upon checking your Logs, I found these Errors - 

      28/05/2012, 16:05:09 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/symevent64x86$20installer_12.8_symalllanguages_livetri.zip",Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"

      28/05/2012, 16:05:09 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
      28/05/2012, 16:05:09 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/symevent64x86$20installer_12.8_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\symevent64x86$20installer_12.8_symalllanguages_livetri.zip" HR: 0x802A0026
      28/05/2012, 16:05:09 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
      28/05/2012, 16:05:09 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
      28/05/2012, 16:05:09 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
      28/05/2012, 16:05:09 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/ms$20light_5.0_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
      28/05/2012, 16:05:09 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
      28/05/2012, 16:05:10 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/ms$20light_5.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\ms$20light_5.0_symalllanguages_livetri.zip" HR: 0x802A0026
      28/05/2012, 16:05:10 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
      28/05/2012, 16:05:10 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
      28/05/2012, 16:05:10 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
      28/05/2012, 16:05:10 GMT -> ********* Finished Finding Available Updates *********
       
      28/05/2012, 16:05:10 GMT -> LiveUpdate did not find any new updates for the given products.
      28/05/2012, 16:05:10 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 100, LiveUpdate se ejecutó correctamente. No hay actualizaciones de sus productos.
      28/05/2012, 16:05:10 GMT -> IE9 support.
       
      Question and Suggestions  -
       
      1) What version of SEP are you running?
       
      Make sure you are running the Latest Version of SEP 11.x / SEP 12.1 on your machine.
       
      2) Check this Articles below:
       
      Symantec Endpoint Protection Managed Clients Fail to Update Content Via LiveUpdate without Obvious Error
       
       
      After migration to Symantec Endpoint Protection, LiveUpdate fails to download content
       
       
      3) As per the Logs, we see, that Product: LiveUpdate, Version: 3.3.0.107, Language: Spanish. So, i believe you are running the SEP 11.0 RU7 MP1. If not, please let me know.
       
      Also, Check these Threads - 
       
       
       
      Hope that helps!!