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Error: LiveUpdate encountered one or more errors. Return code = 4

Created: 29 Apr 2011 | 5 comments
L K's picture

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager, but when I run C:\Program Files\Symantec\LiveUpdate\LUALL.EXE, SEPM updated without any errors.

Comments 5 CommentsJump to latest comment

Raja Mohammed's picture

Go to this link...

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH103112

Regards,

Raja Mohd

Mithun Sanghavi's picture

Hello,

Incase, the above steps haven't resolved your issue.

Could you upload the Log.liveupdate from

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Rafeeq's picture

do u use proxy?

check your firewall if the management server is able to search the Symantec liveudpate server

that should be the issue.

jcocozzo's picture

I had a similar/same issue. LU would not run because I had the windows installer continually pop up trying to install SEPM. I had to repair the SEPM to get it working. I followed the steps in the link below.

You should only have to do the back up part of this page.

Preparing for Disaster Recovery.

http://www.symantec.com/business/support/index?page=content&id=TECH105658

Next, I ran a repair for both the SEP client and the SEP manager from Add/Remove programs or programs and features depending on what server you are running.

Mick2009's picture

Hi L K,

There are several possible causes. "Thumbs up" for Mithun's advice, above: it really would take a look at the log.liveupdate to determine which is affecting your SEPM, and then recommend a course of action.  For instance, if the error code in that log is 1603:

Scheduled LiveUpdate through the Symantec Endpoint Protection Manager console fails with an error Return code of 6013 (http://www.symantec.com/docs/TECH96381)

Also: can you supply some details about your environment-?  Does this SEPM connect to Internet LiveUpdate sources, or from an internal LiveUpdate Administrator 2.x server?  Is there a proxy server between the SEPM and the LiveUpdate servers?  Was LU successfully working before a certain date/certain change was made-?

Thanks and best regards,

Mick

With thanks and best regards,

Mick