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Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

Created: 20 May 2011 • Updated: 30 May 2011 | 2 comments
YoWoo's picture
This issue has been solved. See solution.

Hello,

I have a problem with bei SEP. I can not download autom. or manually new updates. I get only the Error Code 4.

I have check this KB article http://www.symantec.com/business/support/index?page=content&id=TECH103112&locale=en-us.

1. I have no proxy server

2. I have add the automatic Symantec Update server.

3. Enhanced Security for IE is disabled (for user and administrator)

4. The Windows Firewall is disabled and I have no other firewall.

5. I have re-register the LiveUpdate

Someone has an idea?

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Rafeeq's picture

start run

type luall.exe

check what u get..

do a repair of SEPM from add/remove programs, it will reconfigure SEPM with Liveupdate

SOLUTION
YoWoo's picture

Thank you, I have found in a other forum the solution:

- stop the service Live Update

- start "luall.exe"

--> Update started

- after this, I have checked the LiveUpdate in the SEPM Console, problem solved.