Endpoint Protection

Hello, i installed and configured LiveUpdate Administration Utility on one of my internal servers following the link http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2000100610540448?Open
I am correctly installing updates, however each time i run LUALL on the client side machine,  i receive the same error LU1814, please note that i followed the instructions provided in the link:
https://www-secure.symantec.com/techsupp/servlet/ProductMessages?product=LU&version=3.5.0.64&language=French&module=LU&error=1814&build=Symantec

and i keep having the same error..

Could anyone specify more details about this error, does it have any other explanation rather than the explained one ?

Please note that i have created a client host file selecting ftp and specifying the ip adress of the ftp server,and the Login/PWD... and i copied it in the following location C:\Program Files\Symantec\LiveUpdate

am i missing something with the configuration?

Thanks in advance for your help on this

Check the following article

Title: 'Error: "LU1814: LiveUpdate could not retrieve the update list" (Enterprise)'
Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2006042008465548?Open&seg=ent

Hi Refer this article

https://www-secure.symantec.com/connect/articles/installation-and-configuration-lua

I guess u shouldincrease the Internet Time out Limit and clear the dns cache.

Which is the version of LUA you are using?
The latest one is 2.2.2.9 .
Which is the client is it SEP?
The client is managed or unmanaged?

I am using version 1.5.4 as i need to run it within a script, is it doable with the web interface?

Another question i am trying to find Symantec virus definition for symantec v10, however from the logs i see that the clients are not updated and the value "NAVCORP_70" of key ' HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs'of registry on the client does not change...
However  LiveUpdate reported that all symantec products on the machine are uptodate

The names of the products that are shown when i run LUALL are:
-LiveUpdate
-Symantec Security Software

and the chosen products on the utility are :
-LiveUpdate
-Symantec Antivirus Virus Definition
 
Here is an extract from the logs,is there a way i can check that the clients have correctly been updated?

9/7/2010, 10:13:54 GMT -> ***********************        Start of New LU Session        ***********************
9/7/2010, 10:13:55 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Interactive Mode.
9/7/2010, 10:13:55 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.5.0.64, Language: French.  Mini-TRI file name: liveupdate_3.5.0.64_french_livetri.zip
9/7/2010, 10:13:55 GMT -> Progress Update: TRYING_HOST: HostName: "fep-reps-cai01" URL: "ftp://172.30.70.6/Symantec" HostNumber: 0
9/7/2010, 10:13:55 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
9/7/2010, 10:13:55 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.5.0.64_french_livetri.zip
9/7/2010, 10:13:55 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
9/7/2010, 10:13:55 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "Symantec LiveUpdate" AccessType: 0x0      
9/7/2010, 10:13:57 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "7i9eVhqBoKjOOFllQLsr5OlRwS4PRCGTAAAAAA" AccessType: 0x0      
9/7/2010, 10:13:57 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "ftp://172.30.70.6/Symantec/liveupdate_3.5.0.64_french_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
9/7/2010, 10:13:57 GMT -> CstInetGetFile::DoTransfer() successfully impersonated the COM client.
9/7/2010, 10:13:57 GMT -> CstInetGetFile::DoTransfer() finished impersonating the COM client.
9/7/2010, 10:13:58 GMT -> CstInetGetFile::DoTransfer() - InternetOpenUrl returned extended error: 550 /Symantec/liveupdate_3.5.0.64_french_livetri.zip: The system cannot find the file specified.