Virtual Secure Web Gateway

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  • 1.  Error message on console of CIU - many lost ticks

    Posted Jul 25, 2013 04:46 AM

    Hi All,

     

    on the consoloe of CIU sometimes the following error message appears. It's a virtual appliance. Any idea?

    Capture.JPG

    Thanks in advance,

    Regards,

    Viktor



  • 2.  RE: Error message on console of CIU - many lost ticks

    Posted Jul 25, 2013 07:10 AM

    Whats the host saying about the resource usage on the vSWG?  Is it possible that it's overloaded?

    A quick google shows this is a fairly common issue, especially for Linux on VMWare:

    http://communities.vmware.com/thread/140096

    This is a time thing though, so I'd imagine you can safely ignore it as long as the SWG has a working connection to a NTP source....



  • 3.  RE: Error message on console of CIU - many lost ticks

    Posted Jul 26, 2013 05:21 AM

    Resource usage is under 10%, NTP connection is working.



  • 4.  RE: Error message on console of CIU - many lost ticks

    Posted Jul 26, 2013 05:59 AM

    In that case as you have NTP inplace and working, I personally reckon you should be able to ignore these events of Linux attempting to grab time source info from the "hardware".

    Like I say, it's a time related error event.  The the effect of having an unstable time source is that your logs and time-dependant policies may not work as expected.  As long as the SWG has the right time (from NTP in your case) then I wouldn't worry too much about it.

    If it is a major concern, then I'd suggest logging a case with Symantec on it.