Error Message on Small Business Server 2003

Updated: 21 May 2010 | 9 comments

Kin

0 0 Votes

Just install the MR2 on Small Business Server 2003 R2 standard edition and deploy the antivirus/antispam and Network Threat Protection to it, however the following error prompt up :

Error : The resource file version does not match the version of the file trying to load it - cannot load SfManRes.dll

Error : The resource file version does not match the version of the file trying to load it - cannot load DevManRes.dll

After that, the Endpoint Protection cannot uninstall.

Anyone got the idea?

Kin

discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 11.x

Comments RSS Feed

Comments

Apr

2008

0 Votes 0

Kin

After stop all the necessary services, the client can be remove. However the EPS client still cannot install on SBS2003 R2 even only antispam and antivirus is selected.

Apr

2008

0 Votes 0

Sandeep Cheema

See if you have these two dll's present in the %Program Files%\Symantec\Symantec Endpoint Protection\res\a numbered folder.

If you do, delete them and restart the client.

Also search the regitry for any instance for the dll.

Take a backup of the registry and delete these keys as well.

You just might have to restart the client as we havent unregitered the dll's and try to install again.

If that doesnt halp, you may post couple a line's above the "return value 3" for SEP_INST.LOG over here which is in %TEMP%

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting "Hey! I found a virus! Look at me! I'm soooo goooood!"

Apr

2008

0 Votes 0

Kin

Hi Sandeep,

Thanks for your help, however the problem still exist and the result is as follow:

1) Already delete the file located at %Program Files%\Symantec\Symantec Endpoint Protection\res\a numbered folder (devmanres.dll and sfmanres.dll)

2) No registry key for the above dll was found

3) After reinstall the client, error still occur. There is no "return value 3" in the setup log and the SEP client can run. However the error prompt up each time the server reboot or the SEP client start.

4) One more thing is that both SEPM and SEP are installed on the same SBS server

Any idea?

Thanks

Message Edited by Kin on 04-14-2008 07:34 PM

Apr

2008

0 Votes 0

Sandeep Cheema

My bad, I mistook it for an installation hiccup.

Two things that you can try :

1)If you are using NTP, Replace the dll from another client and then restarting the machine

2)If you are not using NTP, Search for teefer2 and see if any instance is present, delete any instance from the registry as well cause I think these two dll's acoount for the firewall.

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting "Hey! I found a virus! Look at me! I'm soooo goooood!"

Apr

2008

0 Votes 0

Kin

I have uninstall the teefer2 driver from Network --> Local Area Connection Properties and then uninstall the EPS client. And then I search the "teefer2" keywords in the registry and then delete them.

After that I reinstall the EPS client which only included the Antivirus and Antispam. However same error still occur...

I would like to know is there any scripts that I can clearly remove the unwanted registry as the following steps is too risky and complex...

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Message Edited by Kin on 04-14-2008 11:00 PM

Jul

2008

0 Votes 0

Hamburg

Was this issue ever resolved? I just upgraded a client to 11.0.2010.25 and am getting the same error message. "Resource file version does not match the version of the file trying to load it - cannot load SfManRes.dll" Then, same message for DevManRes.dll. Clicking through and acknowledging seems to work but the big question "Is it working?" If so, how can I get rid of the error messages?

Oct

2008

0 Votes 0

haroldg

Did this anyone ever get this resolved?

Oct

2008

0 Votes 0

APIPA

I cleanwiped and reinstalled SEP on one of my test beds to fix this issue.

It may be different at your end. Could also be something environmental.

Jun

2009

0 Votes 0

Jeff4379

Solution

I was also experiencing this same issue. I set all of the Symantec services to disabled, rebooted, and uninstalled. I actually had two concurrent versions installed, so there were a couple reboots and uninstalls involved. After the final reboot I was able to reinstall without issue.

Error Message on Small Business Server 2003

Comments

Solution

Would you like to reply?

Links

Technical Support

Symantec.com

Store

Community Stats