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Error message when I try to upgrade netbackup 7.5.0.5 from 7.5.0.0

Created: 24 Jun 2013 • Updated: 24 Jun 2013 | 6 comments
This issue has been solved. See solution.

I am getting following error message when I try to upgrade netbackup 7.5.0.5 from 7.5.0.0

my OS is Suse linux 11.2 64Bit and download netbackup client 7.5.0.5 (three file and add each other as explain in doc)

error as follows

ERROR: Missing required server file in the /root/software/

VrtsNB_7.5.0.5.README

VrtsNB_7.5.0.5.postinstall

VrtsNB_7.5.0.5.postuninstall

VrtsNB_7.5.0.5.preinstall

VrtsNB_7.5.0.5.preuninstall

But I am sure these files are exits in the directory.

Please help to resole this

Thanks in advance

Manjula

Operating Systems:

Comments 6 CommentsJump to latest comment

Marianne's picture

Please show us output of:

ls -l /root/software

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

manjula's picture

Thanks for the quick response 

linux-ehez:~ # cd /root/software/
linux-ehez:~/software # ls -l
total 7650356
-rw------- 1 root root 3913124352 ජූනි   24 12:45 NB_CLT_7.5.0.5.tar
-rwxr-xr-x 1 root bin      107854 පෙබ  10 17:24 NB_update.install
-rw-r--r-- 1 root bin   358166268 පෙබ  10 17:03 VrtsNB_CLT_7.5.0.5.HP9000-800.tar.gz
-rw-r--r-- 1 root bin   522143882 පෙබ  10 16:59 VrtsNB_CLT_7.5.0.5.HP-UX-IA64.tar.gz
-rw-r--r-- 1 root bin    44702785 පෙබ  10 17:05 VrtsNB_CLT_7.5.0.5.INTEL.tar.gz
-rw-r--r-- 1 root bin   334662850 පෙබ  10 17:14 VrtsNB_CLT_7.5.0.5.Linux-IA64.tar.gz
-rw-r--r-- 1 root bin  1417878440 පෙබ  10 17:06 VrtsNB_CLT_7.5.0.5.Linux.tar.gz
-rw-r--r-- 1 root bin    39699223 පෙබ  10 17:16 VrtsNB_CLT_7.5.0.5.MACINTOSH.tar.gz
-rwxr-xr-x 1 root bin       34344 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.postinstall
-rwxr-xr-x 1 root bin       34344 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.postuninstall
-rwxr-xr-x 1 root bin       34344 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.preinstall
-rw-r--r-- 1 root bin        9299 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.README
-rw-r--r-- 1 root bin   604245344 පෙබ  10 17:16 VrtsNB_CLT_7.5.0.5.RS6000.tar.gz
-rw-r--r-- 1 root bin   591393631 පෙබ  10 17:20 VrtsNB_CLT_7.5.0.5.Solaris.tar.gz
linux-ehez:~/software # 
 
 
Manjula
manjula's picture

Thanks for the quick response 

linux-ehez:~ # cd /root/software/
linux-ehez:~/software # ls -l
total 7650356
-rw------- 1 root root 3913124352 ජූනි   24 12:45 NB_CLT_7.5.0.5.tar
-rwxr-xr-x 1 root bin      107854 පෙබ  10 17:24 NB_update.install
-rw-r--r-- 1 root bin   358166268 පෙබ  10 17:03 VrtsNB_CLT_7.5.0.5.HP9000-800.tar.gz
-rw-r--r-- 1 root bin   522143882 පෙබ  10 16:59 VrtsNB_CLT_7.5.0.5.HP-UX-IA64.tar.gz
-rw-r--r-- 1 root bin    44702785 පෙබ  10 17:05 VrtsNB_CLT_7.5.0.5.INTEL.tar.gz
-rw-r--r-- 1 root bin   334662850 පෙබ  10 17:14 VrtsNB_CLT_7.5.0.5.Linux-IA64.tar.gz
-rw-r--r-- 1 root bin  1417878440 පෙබ  10 17:06 VrtsNB_CLT_7.5.0.5.Linux.tar.gz
-rw-r--r-- 1 root bin    39699223 පෙබ  10 17:16 VrtsNB_CLT_7.5.0.5.MACINTOSH.tar.gz
-rwxr-xr-x 1 root bin       34344 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.postinstall
-rwxr-xr-x 1 root bin       34344 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.postuninstall
-rwxr-xr-x 1 root bin       34344 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.preinstall
-rw-r--r-- 1 root bin        9299 පෙබ  10 17:25 VrtsNB_CLT_7.5.0.5.README
-rw-r--r-- 1 root bin   604245344 පෙබ  10 17:16 VrtsNB_CLT_7.5.0.5.RS6000.tar.gz
-rw-r--r-- 1 root bin   591393631 පෙබ  10 17:20 VrtsNB_CLT_7.5.0.5.Solaris.tar.gz
linux-ehez:~/software # 
 
 
Manjula
manjula's picture
linux-ehez:~/software # ./NB_update.install 
 
ERROR:   Missing required server files in /root/software: 
         VrtsNB_7.5.0.5.README
         VrtsNB_7.5.0.5.postinstall
         VrtsNB_7.5.0.5.postuninstall
         VrtsNB_7.5.0.5.preinstall
         VrtsNB_7.5.0.5.preuninstall
 
Exiting NB_update.install
 
linux-ehez:~/software # 
 
Marianne's picture

Missing required server files in /root/software

As you can see, you only have CLIENT binaries in this folder. 

You also need the SuSE Linux server binaries.

Download from here:
NB_7.5.0.5.linuxS_x86.tar provides fixes for NetBackup 7.5 master and media servers on x64 SuSELinux Enterprise.  

www.symantec.com/docs/TECH199236

Copy and extract into the same folder, then retry installation.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION