Anyone have any ideas? I am running the latest version of Altiris Recovery Solution also.

Hmm, I haven't seen this one before. Was this a Vista upgrade or clean install? Have you tried uninstalling RS on the client, deleting the old account on the RS server, then reinstalling as a new install?

This was a clean install of Vista and I have uninstalled the client and deleted the account from the server and then reinstalled client and still the exact same error. It was working fine for roughly 3 months or so before the error started occurring.

We are also experiencing this same issue. It occurs with couple of Vista clients (other Vista clients work). The basic Vista image is same for all, but users have different kind and amount of data files on top off that. Could this relate to having too many files/directories in certain locations?

I'm having the same problem. I used the same image (Vista with SP1) on several machines and some are backing up, some aren't. Some started out backing up, then stopped. Everything that doesn't work is giving the FSR error from above.



We have tried several things including wiping out the accounts in Recovery and re-installing the Recovery Agent. Any ideas?

Has there been any resolution to this? I'm having this same issue on some of my Vista machines.



Gary

Are you all using RS 6.2 SP2 with the "R1 Agent" upgrade (hotfix 14 I believe)? I might try running something like FileMon while the snapshot starts to see what directory is failing; perhaps this directory is unneeded and can be excluded?

Hi Kyle,



Thanks for the reply. Sorry it's taken awhile to get back. I hadn't applied that hotfix, but did so yesterday. It didn't seem to help. We're still having the same problems. It fails out trying to collect the full system backup information and gives the same message that "the directory cannot be removed." I tried running ProcessMon on it (since MS said that replaced filemon on Vista machines), but that didn't seem to let the system ever finish collecting the full system recovery information.



Is there anything else you can think of?

bump

Forgive my ignorance, but what does "bump" mean? Has a solution to this problem been discovered/posted? Thanks

No resolution yet that I am aware of. We just don't have Vista deployed outside of the IT department yet, so it's not a really big issue. Everything works fine on about 50% of the Vista boxes, but the other 50% will not get past the "collecting full system recovery information".



Bump just makes sure the message remains active and possibly gets put back on someone's radar screen.



Gary

Thanks Gary

Has any found a solution to this problem? I too am having the same issue.



Thanks.

We've had this occur on Vista systems that worked fine previously with the Altiris server, for months, all of a sudden fail to successfully complete a backup. When we try to reinstall the client, even creating a new account, they machines try to do the initial snapshot, and then get

"There was an error collecting Full System Recovery information." Doesn't get past 0%.

Anyone?

Thx!