Error: Missing one or more decryption keys. Please help
Our company sells products to the Federal Government and recieves their orders via email (Microsoft Outlook). The emails are in code and we use PGP to decrypt them. About every 4 or 5 emails, we get some sort of error message and it will not work (Error: No PGP Content). In the past I have had my contact at the Feds fix the problem. She usually had me delete me key, create a new one and email to her. Problem fixed. Now she has left that position and my new contact has no experience with PGP. When I got the error again, I deleting my key and sent the new one to my new contact. Now when I try to open the message the error I receive reads, "Missing one or more decryption keys." I have a feeling that my new contact is doing something wrong on their end when I send the new key. Any ideas on how I can fix this? I am going to have some unhappy customers very soon.
PS. Apparently I have a version of PGP that DOES NOT allow tech support. We bought this product and when I need help I have to spend $180 to get it fixed. Wow.
Thanks in advance for any help with this.