Our company sells products to the Federal Government and recieves their orders via email (Microsoft Outlook). The emails are in code and we use PGP to decrypt them. About every 4 or 5 emails, we get some sort of error message and it will not work (Error: No PGP Content). In the past I have had my contact at the Feds fix the problem. She usually had me delete me key, create a new one and email to her. Problem fixed. Now she has left that position and my new contact has no experience with PGP. When I got the error again, I deleting my key and sent the new one to my new contact. Now when I try to open the message the error I receive reads, "Missing one or more decryption keys." I have a feeling that my new contact is doing something wrong on their end when I send the new key. Any ideas on how I can fix this? I am going to have some unhappy customers very soon.
PS. Apparently I have a version of PGP that DOES NOT allow tech support. We bought this product and when I need help I have to spend $180 to get it fixed. Wow.
Thanks in advance for any help with this.