Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Error Netbackup 191 when import

Created: 29 Aug 2013 • Updated: 29 Aug 2013 | 15 comments
sheriff_e47's picture
This issue has been solved. See solution.

Hi All,

I need to restore some files from some tapes. First I performed initiate import and it success for all tapes. Then, I performed import images, but failed. Here's the detail:

08/29/2013 18:34:14 - begin Import
08/29/2013 18:34:15 - Error bpbrm (pid=27574) client mediadrc aborted
08/29/2013 18:34:15 - Error bpimport (pid=21211) Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718530) failed, client did not start.
08/29/2013 18:34:15 - Error bpimport (pid=21211) Status = no images were successfully processed.
08/29/2013 18:34:15 - end Import; elapsed time 0:00:01
no images were successfully processed (191)
 
Can anybody help me please?
 
Best Regards,
Operating Systems:

Comments 15 CommentsJump to latest comment

Mark_Solutions's picture

Odd one that - seems to indicate that the media server you did the phase 1 import on is now working correctly

Which server did the phase 1 and which is trying to do the phase 2? (take a look through the results tab of the catalog to see the full details of the import logs)

Tell us your system details - the log shows mediadrc - is that the one you ran the phase 1 import against?

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

sheriff_e47's picture

Hi Mark,

 
Import phase 1 started Thu Aug 29 18:30:05 2013
18:30:05 INF - Create DB information for media id HQ0545.
18:30:05 INF - Initiation of bptm process to phase 1 import media id HQ0545 was successful.
18:30:08 INF - Waiting for mount of media id HQ0545 on server mediadrc for reading.
 
18:31:57 INF - Found existing image information for client mediaprd, policy Dc_STR_Erpdb_Online, and schedule FULL-NIGHT, done on 08/28/2013 02:37:42.
18:31:57 INF - Recreating copy 1, fragment 2 information for image.
 
18:32:35 INF - Found existing image information for client mediaprd, policy Dc_STR_Erpdb_Online, and schedule FULL-NIGHT, done on 08/28/2013 02:37:42.
18:32:35 INF - Recreating copy 1, fragment 3 information for image.
 
18:34:16 INF - Recreating image information for client mediaprd, policy Dc_STR_Erpdb_Online, and schedule FULL-NIGHT, done on 08/28/2013 21:08:17.
18:34:16 INF - Recreating copy 1, fragment 1 information for image.
 
18:34:45 INF - Recreating image information for client mediaprd, policy Dc_STR_Erpdb_Online, and schedule FULL-NIGHT, done on 08/29/2013 02:35:25.
18:34:46 INF - Recreating copy 1, fragment 1 information for image.
 
18:35:12 INF - Found existing image information for client mediaprd, policy Dc_STR_Erpdb_Online, and schedule FULL-NIGHT, done on 08/29/2013 02:35:25.
18:35:12 INF - Recreating copy 1, fragment 2 information for image.
 
18:36:48 INF - Creation of database information for import of media id HQ0545 complete.
 
 
Import phase 2 started Thu Aug 29 19:20:26 2013
19:20:26 INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718525), media id HQ0545, created on 08/29/2013 02:35:25.
19:20:27 INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718525) failed, client did not start.
 
19:20:27 INF - Status = no images were successfully processed.
 
 
 

 

import.JPG
sheriff_e47's picture

FYI,

The source image we want to restore is from server mediaprd, and the destination server is mediadrc. For the step, please see the attachment. Thankyou

 

 

initiate import.JPG import action.JPG
Mark_Solutions's picture

Where did you run all of this from? (Master, Media, Remote Console?)

Try logging onto the Master server and from a command line just run bpimport with no switches and see if that works

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

sheriff_e47's picture

Hi,

FYI, this 1 backup policy has 7 tapes (streaming on 7 drives). I have already performed import phase 1 for all of them before performing phase 2

I run all of this from veritas GUI (on master server, named backupdrc), remotely. Ok, i will try to log onto master server from command line and run bpimport. I let you know the result after that. thanks 

 

 

 

 

Mark_Solutions's picture

I take it by remotely you mean using RDP (or is this Java with a Unix Master?)

If you do it with a remote admin console then sometimes it takes where you are running it from and the source and if the media server used does not know your PC it will not perform the phase 2

Make sure you have bpbrm logs on the Master / Media Server as they may give more information if it fails - also worth checking the admin log on the Master

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

sheriff_e47's picture

Hi Mark,

I'm using ssh connection (Unix). I've already performed bpimport, but seems it takes a long time to finish. It's still importing image from all initiate-imported tape.

In mean time, would you mind to explain what bpimport will do? Is it importing phase 2 using script? If yes, how can I perform bpimport for selected tapes only? Thank you 

sheriff_e47's picture

Hi,

 

Here's the result of bpimport:

bash-3.2# ./bpimport 
Import phase 2 started Thu Aug 29 20:14:33 2013
INF - Skipping backup id backupprd_1377284637, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377592821, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377592817, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377545422, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377507496, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377458915, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377458912, there is no fragment 1.
 
INF - Skipping backup id mediaprd_1377424289, there is no fragment 1.
 
INF - Importing policy Dc_MST_Pidbscu_Online, schedule FULL (backupprd_1377457200), media id HQ1109, created on 08/26/2013 02:00:00.
Aug 29 20:21:06 backupdrc sshd[5056]: Failed publickey for smiagit from 172.31.2.250 port 35242 ssh2
Aug 29 20:21:26 backupdrc bpjava-msvc[5238]: pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
Aug 29 20:21:26 backupdrc bpjava-msvc[5238]: pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
Aug 29 20:29:10 backupdrc sshd[5974]: Failed publickey for smiagit from 172.31.2.250 port 35627 ssh2
Aug 29 20:29:18 backupdrc su: 'su root' succeeded for smiagit on /dev/pts/2
INF - Import of policy Dc_MST_Pidbscu_Online, schedule FULL (backupprd_1377457200) was successfully completed.
 
INF - Importing policy Dc_MST_Pidbscu_Online, schedule FULL (backupprd_1377543794), media id HQ1109, created on 08/27/2013 02:03:14.
INF - Import of policy Dc_MST_Pidbscu_Online, schedule FULL (backupprd_1377543794) was successfully completed.
 
INF - Importing policy Dc_MST_Pidbscu_Online, schedule FULL (backupprd_1377630000), media id HQ1109, created on 08/28/2013 02:00:00.
INF - Import of policy Dc_MST_Pidbscu_Online, schedule FULL (backupprd_1377630000) was successfully completed.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718532), media id HQ0543, created on 08/29/2013 02:35:32.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718532) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698903), media id HQ0547, created on 08/28/2013 21:08:23.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698903) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718531), media id HQ0547, created on 08/29/2013 02:35:31.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718531) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698904), media id HQ0544, created on 08/28/2013 21:08:24.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698904) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718530), media id HQ0544, created on 08/29/2013 02:35:30.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718530) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698901), media id HQ0006, created on 08/28/2013 21:08:21.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698901) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718529), media id HQ0006, created on 08/29/2013 02:35:29.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718529) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698902), media id HQ0047, created on 08/28/2013 21:08:22.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698902) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377699095), media id HQ0047, created on 08/28/2013 21:11:35.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377699095) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718528), media id HQ0047, created on 08/29/2013 02:35:28.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718528) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613069), media id HQ0527, created on 08/27/2013 21:17:49.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613069) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632265), media id HQ0527, created on 08/28/2013 02:37:45.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632265) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613068), media id HQ0528, created on 08/27/2013 21:17:48.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613068) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632264), media id HQ0528, created on 08/28/2013 02:37:44.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632264) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592823), media id HQ0525, created on 08/27/2013 15:40:23.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592823) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613067), media id HQ0525, created on 08/27/2013 21:17:47.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613067) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632263), media id HQ0525, created on 08/28/2013 02:37:43.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632263) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377507501), media id HQ0044, created on 08/26/2013 15:58:21.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377507501) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545426), media id HQ0044, created on 08/27/2013 02:30:26.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545426) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592819), media id HQ0044, created on 08/27/2013 15:40:19.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592819) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613066), media id HQ0044, created on 08/27/2013 21:17:46.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613066) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632262), media id HQ0044, created on 08/28/2013 02:37:42.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632262) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698897), media id HQ0545, created on 08/28/2013 21:08:17.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698897) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718525), media id HQ0545, created on 08/29/2013 02:35:25.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718525) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545428), media id HQ0043, created on 08/27/2013 02:30:28.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545428) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592822), media id HQ0043, created on 08/27/2013 15:40:22.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592822) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613064), media id HQ0043, created on 08/27/2013 21:17:44.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613064) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632259), media id HQ0043, created on 08/28/2013 02:37:39.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632259) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698900), media id HQ0531, created on 08/28/2013 21:08:20.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377698900) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718527), media id HQ0531, created on 08/29/2013 02:35:27.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377718527) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377507502), media id HQ0523, created on 08/26/2013 15:58:22.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377507502) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545427), media id HQ0523, created on 08/27/2013 02:30:27.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545427) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592820), media id HQ0523, created on 08/27/2013 15:40:20.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592820) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613065), media id HQ0523, created on 08/27/2013 21:17:45.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613065) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632266), media id HQ0526, created on 08/28/2013 02:37:46.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632266) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377458919), media id HQ0208, created on 08/26/2013 02:28:39.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377458919) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377507497), media id HQ0208, created on 08/26/2013 15:58:17.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377507497) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545424), media id HQ0208, created on 08/27/2013 02:30:24.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377545424) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592818), media id HQ0208, created on 08/27/2013 15:40:18.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NOON (mediaprd_1377592818) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613063), media id HQ0208, created on 08/27/2013 21:17:43.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377613063) failed, client did not start.
 
INF - Importing policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632261), media id HQ0539, created on 08/28/2013 02:37:41.
INF - Import of policy Dc_STR_Erpdb_Online, schedule FULL-NIGHT (mediaprd_1377632261) failed, client did not start.
 
INF - Skipped 8 of 52 images.
INF - Imported 3 of 52 images successfully.
 
INF - Failed to import 41 of 52 images.
INF - Status = the requested operation was partially successful.
 
The media host i want to import the images are from mediaprd. But they are all failed. Please advice. Thanks 
Mark_Solutions's picture

bpimport just says run phase 2 on anything that a phase 1 has run for - as phase 1 imports only last for 7 days it is usually safe to run that

Looks like some of your tapes are encrypted - is that right? (cannot access key)

Did you setup bpbrm logging - if so can you post the logs (as attachments please)

Was there anything in the admin log? - post that too if you wish

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

sheriff_e47's picture

Hi,

I have attached the logs. Please see the attachment

 

Source:

Master server: backupprd

media server: mediaprd

 

Destination:

master server: backupdrc

media server: mediadrc

 

Thank you

AttachmentSize
bpbrm from backupdrc (master).txt 26.59 KB
log_admin_backupdrc.txt 106.25 KB
log_bpbrm_mediadrc.txt 156.7 KB
log_admin_mediadrc.txt 5.43 KB
sheriff_e47's picture

FYI,

These tapes are not encypted.

Mark_Solutions's picture

There is an odd line it the logs:

21:15:34.081 [10016] <8> Orb::getConfig: REQUIRED_INTERFACE: backupprd invalid for this host, not assigned

Are you sure nothing has chnaged - wondering where it would pick that up from on the dr site/

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

sheriff_e47's picture

Hi,

I'm not sure that nothing has changed or not since it's my first time perform this restore activity to mediadrc. But, we have performed restore activity on backupdrc and it worked. Please advice. Thank you

sheriff_e47's picture

Hi All,

I already get the link about this error,

http://www.symantec.com/business/support/index?page=content&id=TECH32332

 

I just copied the tar binary from other client and this client can run normally again. Thanks All for your attention and big help

 

Regards,

SOLUTION