Client Management Suite

Hi,

I'm getting the error " error occurred while trying to open certificate store 'altiris licensing' " in the Altiris Log Viewer. I've tried reinstalling the licenses but the error persists and clients that check in are showing messages in the log viewer of "unable to obtain software licenses" as an example.

Is there anything else I can try? Perhaps refresh the license store somehow?

Thanks, Matt

but it included into v7, since I don't know what version you are on. You need to open up a mmc to the certificate store.

Start -> run -> mmc

Add\Remove snap-in -> Click Add -> Computer Account -> Local Computer

Certficate snap-in should now be loaded, click close and ok.

Expand the certificates tree, and you should see Altiris licensing and and certificates folder. Highlight the certificates folder, and you will see all the Altiris licenses you have applied over time.

You can delete some or all of them, and then go back to your licensing page on the console and reload your correct licensess.

Thanks Jim,

I've followed your steps and refreshed the licenses. However we're still getting the related errors, shown below.

"Failed during PerformLicenseCheck for certificate store"

"Error occurred while trying to open certificate store 'Altiris Licensing' "

"Exception occurred while verifying a certificate in certificate store, skipping..."

We're running NS7 on a Win2003 SP2 Enterprise box

Anything else to try?

Thanks

according to the release notes for 7.0 SP5, it's a known issue that will be fixed in a future release. Any chance you can go back to SP4?

Hmm reading that again (always a good thing to do after a filling lunch), it seems that is a specific issue when installing for the first time. Is your installation new, did you install the Dell add-on, or is it an upgrade?

We don't have Dell machines and the Dell add-on isn't installed. Its an existing installation of the NS and nothing new too. Any other ideas rather than rolling back to sp4?

Thanks

you could try and do a repair of that from SIM (there are other methods, but start there).