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Error PowerPoint cannot open the file type with symantec fileshare

Created: 20 May 2013 | 2 comments
bynehe's picture

I have problem with symantec  fileshare v10.3  encrypted files, other users can open, but I get the message ami PowerPoint can not open the file type, the file is encrypted with the group key, everything was working!!
 

any help!

thanks

Operating Systems:

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Arif.Khan's picture

It looks like this is specific to that ppt file. Can you test following to make sure this isn’t happening with all files in that file share folder.

Remove decrypt that ppt file and try to open, If it opens then re-encrypt that using file share.

Create new ppt files in file share folder and try to open them from unlocked file share encrypted folder

Arif

Please mark posts as solutions if that helps you resolve the issue.

bynehe's picture

Thanks for responding Arif, happens to all the files, restarting the computer now I get error with this message. Driver Encryption File Share is not installed  Reinstall the product.  I need to reinstall as indicated by the message? or any way to fix it without reinstalling.
 

error pgp fileshare.jpg