Video Screencast Help

Error in retrieving the archived file during EV backup ?

Created: 12 Feb 2013 • Updated: 13 Feb 2013 | 3 comments
This issue has been solved. See solution.


Why is that when the EV server is currently under full backup, the following always occurs:

1. Users are unable to access archived file from the file server through WIndows explorer

2. Users are unable to retrieve the archived emails from Outlook

3. the indexer drive is always failed to be backed up ?

Comments 3 CommentsJump to latest comment

Rob.Wilcox's picture

Those statements need some context.

How are you putting EV into 'backup mode'?

What version of EV?

Then specifically..

1/ This should still work

2/ This should still work

3/ This should not be the case.. and how does it fail?

John Santana's picture

Ah, you are right, the pre-backup mode script is not executed in the EV backup job, I guess that is why it cause the failure of the backup job.

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.

Rob.Wilcox's picture

Glad to help :)  Feel free to mark a post as a solution if you think it helped.