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Error Running Report Error from Master Server {Server Name} no entity was found

Updated: 21 May 2010 | 3 comments
Jeff K.'s picture
0 0 Votes
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When I try running any report I am getting the following error. 

A window pops up titled 'Error Running Report' the error reads 'Error from Master Server {Server Name}   no entity was found'

does anyone have any idea what is causing this?

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Stuart Green's picture
10
Nov
2009
2 Votes +2
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I can recreate that. Just put

I can recreate that. Just put in a client name or media server name with absolute garbage and it puts back that dialog.

The name you are picking or typing, in the reports section of the Admin Console does not exist in the NetBackup configuration either as a media server or client.

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

Yasuhisa Ishikawa's picture
10
Nov
2009
1 Vote +1
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Any trouble on other operations?

Connecting with the hostname other than that of master server(written in first SERVER line in bp.conf) sometimes causes similar trouble,
and some other operation offen fails.
Check what host you filled in "Connect to" field on login form.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Andy Welburn's picture
11
Nov
2009
2 Votes +2
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It also does this if there is NOTHING TO REPORT for ...

... the parameters you input.

e.g. if I run a "Status of Backups" report for a valid client, but for a period that I know did not include a backup I get the same response. Same for "Client Backups".

This would happen for any report where the search parameters result in "Search completed with no results for the specified criteria"

Regards Andy

"It's not too late to panic ..."