Error: s32evnt1.dll and symevent.sys do not match
I have a Windows Server 2003 R2 Enterprise Edition SP2 machine running three Symantec products: Endpoint Protection client v 12.1.2015.2015, Backup Exec (2012) agent v 14.0 Rev. 1709.0, and PC Anywhere 11.0,1 Build 764. Although nothing appears to have changed, now PC Anywhere host is not allowing a company to connect to us that does so regularly.
I don't know what the error message is on their end, but when they try to connect our Win Server pops up the error s32evnt1.dll and symevent.sys do not match.
I've checked the Internet for solutions and all solutions I've found are two and a half years old or older. I know from experience what happens when I try to apply an old solution to a current problem!
I checked the versions on the hard drive and discovered the following.
C:\Program Files\Symantec\s32evnt1.dll is version 18.104.22.168
C:\Windows\system32\s32evnt1.dll is version 22.214.171.124
C:\Windows\system32\drivers\symevent.sys is version 126.96.36.199
One solution I saw suggests downloading sevinst and running it with certain switches. Another says don't do that because live update should fix it automatically.
Does anyone know the current solution? Thanks in advance for the help.