Symantec Management Platform (Notification Server)

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  • 1.  Error saving advert set policy

    Posted Aug 19, 2015 08:06 AM

    Hello all,

     

    I am unable to modify or save any Patch Management policy and it gives me an error "Error saving policy".

    Below is the log.

     

    <event date="Aug 19 11:27:48 +00:00" severity="1" hostName="FRCP00VPD1060" source="Altiris.PatchManagementCore.Web.Policies.SoftwareUpdateTask.btlOKCancel_ApplyClicked" module="w3wp.exe" process="w3wp" pid="9924" thread="164" tickCount="70098078"><![CDATA[Error saving advert set policy: MS15-079.
    **CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.8400.0&language=en&module=6XKqUeZumHCpUAwBXN+eyM8WIzlu4ZkwO1uoRfEJV0/w8kt51zl4FWvwNm2uPgxw&error=-883311522&build=**CEDUrlEnd**

    ( Exception Details: Altiris.NS.Exceptions.AeXException: Unable to lookup the SID associated with the specified account ---> System.ArgumentException: String cannot be of zero length.
    Parameter name: name
       at System.Security.Principal.NTAccount..ctor(String name)
       at Altiris.NS.Security.SecurityTrusteeProvider.LookupSidFromName(String scope, String name)
       --- End of inner exception stack trace ---
       at Altiris.NS.Security.SecurityTrusteeProvider.LookupSidFromName(String scope, String name)
       at Altiris.NS.UI.Controls.UserSettings.UserNameToSID(String user)
       at Altiris.NS.UI.Controls.UserSettings.SaveSettings(String user, String id, Object settings)
       at Altiris.PatchManagementCore.Web.Policies.SoftwareUpdateTask.btlOKCancel_ApplyClicked(Object sender, EventArgs e) )
    ( Exception logged from:
       at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.PatchManagementCore.Web.Policies.SoftwareUpdateTask.btlOKCancel_ApplyClicked(Object sender, EventArgs e)
       at Altiris.WebControls.ButtonListControl.RaisePostBackEvent(String eventArgument)
       at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at ASP.policies_softwareupdatetask_aspx.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
       at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
       at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
       at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
       at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
       at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
     )

     

    Thanks in advance!!

     



  • 2.  RE: Error saving advert set policy
    Best Answer

    Broadcom Employee
    Posted Aug 19, 2015 11:41 AM

    Hi Trojan04,

    please check this article which describes root cause of this issue:

    Thanks,

    IP.



  • 3.  RE: Error saving advert set policy

    Posted Aug 19, 2015 12:22 PM

    Hello Igor,

    That worked for me.

    Thanks!